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HT4623 IPhone 4 has no sound! Vibration yes, sound no. HELP???

204 Views 1 Reply Latest reply: Oct 13, 2012 10:22 PM by somebodysomebody RSS
JAH51 Calculating status...
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Oct 13, 2012 10:15 PM

Bought a new IPhone 4 for a relative. I have the same phone. We activated the phone with AT&T, set the phone up with IOS 6.0, etc. Our problem is that the phone has no sound. You can call it and it vibrates, but will not ring. We try to play ringtones, ITunes .... nothing. No sound whatsoever. We have checked settings ... what are we missing in the setup process???? Or do we have a bad phone?? Any help you can provide would be welcome. Thanks.

iPhone 4, iOS 6

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