3 Replies Latest reply: Oct 14, 2012 5:39 PM by b noir
gualterino Level 1 Level 1

I just recent upgraded my Epson printer software and now iTunes won't playback any of my purchased videos. I tried using  QuickTime but;" this movie cannot be played because it is on a display that is not authorized to play protected movies"is the error it shown. The display, is the same one I have used for years without incidence until today. Will reinstalling itunes solve my problem?


Mac mini, OS X Mountain Lion (10.8.2)
Reply by b noir on Oct 14, 2012 3:02 PM Helpful

Even though this is content that has played before, normally, by way of experiment try restarting iTunes in 32-bit mode and seeing if the content will play for you then. For instructions see the following document:

 

iTunes for Mac: Older media files may require iTunes to reopen in 32-bit mode

 

If the content does start playing properly then, restart iTunes in default (64-bit) mode again. Are the items working normally now?

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