I have been charged for credits on a slot machine £6.00 I have never purchsed them I dowloaded the free app 2 weeks befoere the purchase dont seem to be able to report the problen on my account

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I have been charged for credits on a slot machine £6.00 I have never purchsed them I dowloaded the free app 2 weeks befoere the purchase dont seem to be able to report the problen on my account

Please can you help I downloaded the free app slots then later I tried to buy 69p of credits there was an error I never received credits but was charged 2 weeks later I receive an e-mail stating that I have bought another lot of credits taking total amount to over £6.00

I never authorized any purchase I have tried to report the problem but it does not move off the invoice page

How can I protect myself too from have any other unnecessary purchases

How can I have these purchases investigated and refunded

Thanks

iPhone 4S, iOS 6

Posted on Oct 14, 2012 5:44 AM

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Answer 1

King_Penguin

Level 10

334,330 points

Oct 14, 2012 6:20 AM in response to vixpaterson

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

If you want to stop in-app purchases then you can turn them off via Settings > General > Restrictions > In-App Purchases - but that will stop all in-app purchases, you can't do it on an app-by-app basis.

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