5 Replies Latest reply: Oct 14, 2012 7:20 AM by wjosten
DIABLO CON QUESO Level 1 Level 1 (0 points)

My 4s will not power up manually, and it does nothing when plugged into a charger.

I've tried the "sleep" reset, still nothing. Also, iTunes on my laptop won't pick up on the phone when connected.

The phone has not been dropped, is kept in an Otter box case, nothing was spilled on it.

Here, it is 9:55 am EST, the phone was used as recently as 7:45 am EST, but suddenly went unresponsive.

PLEASE tell me someone else has ran into this before.

iPhone 4S, iOS 6
  • wjosten Level 10 Level 10 (93,995 points)

    First, try resetting your phone:


    Press the sleep/wake button & home button at the same time, keep pressing until you see the Apple logo, then release. Can take 20 ~ 30 seconds of button pushing.

  • DIABLO CON QUESO Level 1 Level 1 (0 points)

    tried it for 30secs, then 60secs just in case. still nothing.

  • wjosten Level 10 Level 10 (93,995 points)

    Plug it into your wall charger for at least 30 minutes, then try Recovery Mode:


    Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still dont see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.


    If this does not work, make an appointment at an Apple store or with whoever handles warranty/support where you live.

  • DIABLO CON QUESO Level 1 Level 1 (0 points)

    Hey man, I appreciate all the info, but it appears something otherwordly has happened to my phone. Since all of the tried-and-true fixes don't seem to be working, it looks like i've gotta drive 120 miles to the nearest Apple store. Bummer. Thanks again, though.

  • wjosten Level 10 Level 10 (93,995 points)

    You're welcome.


    Good luck.