Hi all -
I'm receiving this error and have tried the following steps detailed here: http://support.apple.com/kb/TS2308
1. I went to the Acer site (the manufacturer of my new PC) and saw no new firmware after searching support...
2. I don't have either of those drivers.
3. None of those files are in my registery.
Also, I have tried the repair function as the diagnostics below suggest...
Any thoughts here? I've pasted the diagnostics below...
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Acer Aspire M5-581T
iTunes 10.7.0.21
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0034A6FC03131990
Current user is not an administrator.
The current local date and time is 2012-10-14 13:32:45.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics 4000
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: UBHelper (2.0.0.14),
UpperFilters: NTIDrvr (1.0.0.10),
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
