5 Replies Latest reply: Oct 23, 2014 12:10 PM by 3rd iPhone 6 in 3 weeks
Tman409 Level 1 Level 1

My iPhone 4 got the blue screen of death and I can't find a solution please someone help me! I have not droped ever in my life so i dont know what is wrong

iPhone 4, iOS 6
  • Tman409 Level 1 Level 1

    Doesn't work please please please is there anything else you know? My iPhone's screen is just blue and I can't do anything with it.

  • Kappy Level 10 Level 10

    Then all I could suggest is:


    If You Are Locked Out Or Have Forgotten Your Passcode


    iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad

    iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

    iOS- Understanding passcodes


    A Complete Guide to Recover Your iDevice if You Forget Your Passcode


    If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.


    Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.

    Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.

    Follow these steps to restore your device:

         1. Verify that you are using the latest version of iTunes before attempting to update.

         2. Connect your device to your computer.

         3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.

         4. Select the Summary tab.

         5. Select the Restore option.

         6. When prompted to back up your settings before restoring, select the Back Up

             option (see in the image below). If you have just backed up the device, it is not

             necessary to create another.

         7. Select the Restore option when iTunes prompts you (as long as you've backed up,

             you should not have to worry about restoring your iOS device).

         8. When the restore process has completed, the device restarts and displays the Apple

             logo while starting up:

               After a restore, the iOS device displays the "Connect to iTunes" screen. For updating

              to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of

              iOS, keep your device connected until the "Connect to iTunes" screen goes away or

              you see "iPhone is activated."


         9. The final step is to restore your device from a previous backup.


    If you can not restore your device then you will need to go to recovery mode.


    Placing your device into recovery mode:


    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

         1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end

             of the cable connected to your computer's USB port.

         2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the

             red slider appears, then slide the slider. Wait for the device to turn off.


              If you cannot turn off the device using the slider, press and hold the Sleep/Wake

              and Home buttons at the same time. When the device turns off, release the Sleep/Wake

              and Home buttons.


         3. While pressing and holding the Home button, reconnect the USB cable to the device.

             The device should turn on. Note: If you see the screen pictured below, let the device

             charge for at least ten minutes to ensure that the battery has some charge, and then

             start with step 2 again.

         4. Continue holding the Home button until you see the "Connect to iTunes" screen.

             When this screen appears you can release the Home button.

         5. If necessary, open iTunes. You should see the following "recovery mode" alert:

         6. Use iTunes to restore the device.


    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

    Additional Information:

    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • NinaMor Level 1 Level 1

    Maybe it's out of date. But my 14 years old boy found a solution: just use your finger and knock gently 3 times on the screen. Repeat if needs.

    Maybe it helps.

  • 3rd iPhone 6 in 3 weeks Level 1 Level 1

    I updated my iPhone 6 to ios 8.1 last night. At some point during or after the update my phone started cycling between the apple logo screen and the red screen of death! I am able to put it in recovery mode but am not able to get through the restore process. I went through troubleshooting with a Senior Apple care rep with no resolution. Tried all online solutions with no resolve. Hardware issue?? This will be my 2nd "hardware issue" in 3 weeks....with my resolution being to go back to an Apple Store to go get my 3rd iPhone 6! Driving an hour each way to an Apple Store is a massive inconvenience....not to mention going without a phone for a couple days! Apple is quickly losing my confidence in them. My question is this....will Apple do anything to make up for these inconveniences and lost time? Do they care about losing my business and the bad PR that will spread because of it?