Black Screen On iPod Touch When Trying To Restore

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Black Screen On iPod Touch When Trying To Restore

Hi,

I was trying to add some purchases to my iPod tonight from my computer to my iPod Touch 4 Gen. I plugged my iPod in as normal and when iTunes opened, it asked me if I'd like to update some software. I got most of the way through this when it told me that it couldn't update because it had encountered an error. So I unplugged my iPod and as soon as I did that, the 'connect to iTunes' screen came up. So I did reconnect the USB but the screen wouldn't disappear and iTunes wouldn't recognise my iPod.

So I Googled the possible causes and solutions and it turns out that a lot of people have had the same problems ith the recent update and most suggested that those with the problem should try to get it into restore mode by holding down both the home and sleep button to turn it off, then disconnecting and reconnecting the device and then restoring it via iTunes. I tried the first step of this, but once I had let go of the buttons after the ten seconds, the screen was still black and now it won't do anything. Although Itunes still won't recognise my iPod, my computer is still making the noise as if it is connecting and it makes the disconnect noise when I remove the charger. But still not a flicker from the screen.

I'm not brilliant with computers and so any solutions I have found online have been too complicated for me to follow. But I'm terrified that my iPod is now broken and I need to fix it a.s.a.p.

Please help folks!!

iPod touch (4th generation)

Posted on Oct 14, 2012 3:32 PM

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Answer 1

lllaass

Level 10

210,519 points

Oct 14, 2012 3:40 PM in response to Noir4Moon

Try:

- iOS: Not responding or does not turn on

- Also try DFU mode after try recovery mode

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.

- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Apple Retail Store - Genius Bar

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Answer 2

Noir4Moon Author

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Oct 14, 2012 3:49 PM in response to lllaass

Thanks for this 🙂, I think I've tried the first two and so I'll just use the old trick that you suggested and let the battery run down. I just hope that this works as well as it used to with the first and second Gen. I really don't want to have to send it back...

I didn't get my iPod directly from Apple, it was via a catalogue company (Littlewoods.com). Would I have to send it back to them or Apple?

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Answer 3

lllaass

Level 10

210,519 points

Oct 14, 2012 4:03 PM in response to Noir4Moon

You can still bring it to Apple.

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Answer 4

Noir4Moon Author

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Oct 16, 2012 7:17 AM in response to lllaass

I've now managed to get it back to the 'Connect To iTunes' screen but iTunes still doesn't recognise it. If I could just get my iPod to show up then I could restore it and it would be fine. I've tried everything, Google searching for solutions but NOTHING helps.

I really don't want to have to send it back but I've been sat here for hours trying to sort it out and have got no further. I'm very close to throwing it out of the window...does anyone have any solutions??

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Answer 5

lllaass

Level 10

210,519 points

Oct 16, 2012 9:11 AM in response to Noir4Moon

Have you tied another computer?

Another cable?

Have you tried DFU mode and then see if it appears in iTunes?

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Answer 6

Noir4Moon Author

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Oct 16, 2012 9:29 AM in response to lllaass

It's okay now, thank you. 🙂 I was at my wits end with it so I rang Apple Support and it turned out that although I had uninstalled iTunes lots of times, I hadn't done it properly so there were still lots of files left on my computer that were conflicting each time I re-installed the program. I managed to restore it and it seems fine now. Thanks so much for all of your help, though considering that you told me about putting it into DFU mode and everything. Thank you. 🙂

So, if anyone is ever having problems with iTunes recognising their iPod/iPhone ect...then make sure you follow this article when uninstalling iTunes:

http://support.apple.com/kb/HT1923?viewlocale=en_US

I should make it clear that in that article, it does tell you that the order that you remove each element in is important. IT IS! It won't work unless you follow the article very, very closely.

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