2 Replies Latest reply: Oct 16, 2012 7:30 PM by TxSooz
TxSooz Level 1 (0 points)

I have Snow Leopard 10.6.3. Yes, I know I am very behind the times . . .


The download starts, but quits after a few seconds and I get a "not recognized" message when I try to open it.



  • BGreg Level 6 (17,495 points)

    Are you doing a Software Update or downloading directly from Apple?


    If Software Update, instead download the combo 10.6.8 update from here. Use Disk Utility (on your hard drive in application/utilities)  to repair permissions, then apply the combo update, and when done, repair permissions again. You'll be at 10.6.8 at that point.

  • TxSooz Level 1 (0 points)

    Thank you for responding.


    I repaired my permissions and when I tried to download the update you linked to, it failed twice with a "mounting failed" message. When I double click the message, it says I can't open the file because it is still being downloaded (but it is not).


    I greatly appreciate your help!