security questions

Reset Security Questions

Frequently asked questions about Apple ID

Manage My Apple ID

Or you can email iTunes Support at iTunes Store Support.

If all else fails:

1. Go to: Apple Express Lane;

2. Under Product Categories choose iTunes;

3. Then choose iTunes Store;

4. Then choose Account Management;

5. Now choose iTunes Store Security and answer the bullet questions, then click

Continue;

6. Sign in with your Apple ID and press Continue;

7. Under Contact Options fill out the information and advise iTunes that you would

like your security/challenge questions reset;

8. Click Send/Continue.

You should get a response within 24 hours by email.

Another user had success doing the following:

I got some help from an apple assistant on the phone. It is kind of round about way to get in.

Here is what he said to do and it is working for me...

a. on the device that is asking you for the security questions go to "settings", > "store" >

tap the Apple ID and choose view"Apple ID" and sign in.

b. Tap on payment information and add a credit/debit card of your preference then select

"done", in the upper right corner

c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the

Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you

should be asked to verify your security code for the credit /debit card and NOT the

security questions.

d. At this time you can remove the card by going back in to edit the payment info and

selecting "none" as the card type then saving the changes by selecting "done". You

should now be able to use your iTunes store credit without answering the security

questions.

It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.

Good Luck friends!

I forgot this answer but I try with recuse email . I know recuse email but I have no chance to change security question from recuse email. Why . Please I want to change my security question from recuse emial or my mail . There has no change link come and appear . 😟

<Image Edited by Host to Remove Personal Information>

I've asked the hosts to remove your image from your post as it includes your email addresses - it's not a good idea to post personal info on any public forum.

Did the reset link show on the screen where you were guessing your answers ? If not then you don't have a verified rescue email address on your account, you will have to contact Support in the country where you are (and which is therefore the country on your account) to get the questions reset : If you forgot the answers to your Apple ID security questions - Apple Support