Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

0 points

iTunes will not recognize my Ipod touch.

iTunes will not recognize my Ipod touch. It attempts to perform a recovery, but must restore first. but the restore fails, gives my 1604 code. I have switched cords, USB ports all with no success. I have a second touch (an older generation), a 160 GB Ipod & a shuffle that all work fine. Not sure where to go. One place said that I should reinstall iTunes, but wasn't sure if I would lost my library and apps. Pleas advise. Thanks.

iPod touch, Purchased new 12/11 -

Posted on Oct 14, 2012 9:57 PM

Reply

3 replies

Level 9

70,023 points

Oct 14, 2012 11:18 PM in response to ONU1991

Try to reinstall iTunes as explained in this article:

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

Backup your iTunes before, just in case. Apps and other bought media from iTunes can be downloaded again for free:

Downloading past purchases from the App Store, iBookstore, and iTunes Store

Reply

Level 1

0 points

Oct 15, 2012 9:36 AM in response to Ingo2711

What is the default location where iTunes automatically stores my files? How do I make sure I have iTunes safely backed up before I uninstall?

Reply

Level 9

70,023 points

Oct 17, 2012 1:15 AM in response to ONU1991

Sorry for the delay, check these articles:

iTunes: Back up your iTunes library by copying to an external hard drive

The Complete Guide to Backing Up your iTunes Library

Reply

iTunes will not recognize my Ipod touch.

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up