Previous 1 2 Next 19 Replies Latest reply: Feb 9, 2016 9:35 AM by CatAZ Branched to a new discussion.
emmylou69 Level 1 (5 points)


Please can somebody advise?

Having had iPhones for ages (3GS and 4) I have never had a problem transferring photos from my iPhone to my Windows Vista laptop. I have always plugged it in, then used the 'autoplay' option.

No problem.

But with my new iPhone 5 this option does not come up, nor is the phone visible in my 'Computer' section - the only thing that is is Photo Stream.

This is an empty folder.

I don't want to use iCloud - although it seems to be set up on my iPhone. If I ask it to delete the account it says it will delete everything stored in iCloud off my phone, so I am scared to do that!

Can somebody please explain (in very simple terms - I'm no techie!!) how I can do it 'the old way' - ie just transferring photos directly?

I sync and back up my phone as I should, it is just the photos that are a problem. The only way I have been able to do it so far is emailing them to myself!!



iPhone 5, iOS 6, Windows Vista laptop
  • emmylou69 Level 1 (5 points)

    Ahh - don't worry, have solved it now with help from someone on another forum

  • TYCinIC Level 1 (5 points)



    how did you solve this?  can you link me to the solution on the forum you mentioned?


    thanks for any help you can provide!

  • emmylou69 Level 1 (5 points)


    It was as simple as having to unlock the iPhone before you connect it to the computer. Apparently this wasn't necessary on previous iPhones and Apple haven't told anyone.


    When I unlocked it before connecting it worked fine - brought up the 'autoplay' window.


    Hope this helps you :)

  • rish92 Level 1 (0 points)

    It worked!!

  • Chrisckc Level 1 (0 points)

    hi emmy

    i'm facing the same issue. could you link me to the solution on the forum you mentioned? Thanks,

  • Mike Anders Level 1 (90 points)
  • emmylou69 Level 1 (5 points)

    Hi Chris

    All you need to do is connect the phone when it is unlocked :)

    Or follow all the instructions on Mike's link.

    It was as simple as that :)


  • Chrisckc Level 1 (0 points)

    Thanks Em,


    haha how dumb am i...i didn't realize the unlock is to unlock the phone ....i thought some thing needs to be unlocked from the settings in the phone... It working fine now. Thanks so much

  • emmylou69 Level 1 (5 points)

    No problem, glad it helped :)


    And you aren't at all dumb, it is an easy mistake to make!


    Em :)

  • Zloff Level 1 (0 points)

    I would just email them to you're-self if you don't have more then five or so.

  • thanksgee2 Level 1 (0 points)

    We can use Amacsoft iPhone to PC transfer to mvoe iPhone photos to PC in 2 steps, and I often use it to move songs to PC. Have a try, good luck!

  • John_Kennan Level 1 (0 points)

    I wouldn't have thought any extra software was necessary to transfer the photos manually. 

    Once I'd realised I needed to unlock the phone, as mentioned above, the phone appears in Windows Explorer and I just selected it and 'drilled down' through 'Internal Storage' then 'DCIM' to get to individual folders of photos/videos. 


    I was then able to select any photos I wanted and copy them to my PC.  This can be done by selecting individually using CTRL to pick non-consecutive items (or CTRL-A to select all ) and then using CTRL-C to copy the selected items.  I then  selected a destination folder on the PC and used CTRL-V to paste them into that folder.


    Sorry if this seems obvious to some but not everyone knows.

  • fengting686 Level 1 (0 points)

    No matter how many photos you want to transfer, or how large the file is, you can export them at one time. And all transferring process will be finished within 2 simple steps:

    1. Launch transfer tool on your Mac and connect iPhone to Mac.

    2. Preview and mark photos you want to transfer, then click "Export" to finish it.


  • sallywil Level 1 (0 points)

    I transferred photos and video from my iPhone 5S by taking the USB cable from the phone's charger, connecting it to the iPhone and to my PC's USB port, and after Windows 7 recognized the iPhone, transferred the photos and video to the PC.  The iPhone was displayed in My Computer just like a flash drive or flash card.  I clicked "Open folder to view files," then "DCIM," and then chose the folder that contained the images.  I did NOT expect this to work, but it did, perfectly.

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