HT1498: How to rent a movie from the iTunes Store on Apple TV
Learn about How to rent a movie from the iTunes Store on Apple TV
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Helpful answers
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Oct 16, 2012 4:08 PM in response to ERICKSAMIELLby EDGEBOT,same problem. I bought prometheus weeks ago and could watch it than but than updated my apple tv and now this message appears. fix this apple, this is very frustrating.
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Oct 20, 2012 3:38 PM in response to EDGEBOTby katbar,Hi, I have the same problem. I rented a Harry potter movie and got the same message. I have already been charged for the movie. It has been a week and I ve tried to play it several times. I rented another movie last night and had no problem. I have already updated my Apple TV and still can't play the movie. Any suggestions?
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Oct 20, 2012 10:39 PM in response to ERICKSAMIELLby Whatisgoingonhere,I have this EXACT same problem, although my grammar may potentially be better. Is there a way to get my money back? I'm not in the habit of paying for things I can't actually obtain once purchased.
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Oct 31, 2012 9:25 AM in response to ERICKSAMIELLby Clayhilm,I have been in touch with Apple twice regarding this same error message. I was told that this is a known issue, that Apple is getting many phone calls about this, and that they are working on it. I was also told that until there is a fix, the only option is to download the purchases onto a computer and then access the video with the Apple TV. I just hit the "Report A Problem" link on my rental invoice and explained this, hoping for a reimbursement for the rentals I was unable to watch.
It's been a week+ since I was told about this known issue, so please call and/or leave feedback (http://www.apple.com/feedback/appletv.html) about this if you haven't already.
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Nov 8, 2012 10:52 AM in response to ERICKSAMIELLby Clayhilm,I don't know why or how but for the past four days my Apple TV has been working again. I have been able to watch purchased movies streamed on the Apple TV and I have been able to watch a rental. As far as I can tell it was something on Apple's end because there was nothing new I did here.
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Jan 4, 2013 7:44 AM in response to ERICKSAMIELLby Pulkitraj,Hi there
I have same issue however it says "cannot open", i downloaded Just Go With It on my ipad and just learnt i wont be able to watch it on my mac which is disappointing, plus I can see the chapters just cant play
Can any1 help me out
thanks