hsantaella

Q: printer unable to convert postscript file

After I upgraded to Mountain Lion OSX 10.8.2 I can't print PDF files because the printer is unable to convert postscript files. I have updated the printer's driver (HP Officejet 6600) and installed the newest version of Adobe Acrobat Reader. I don't know what else can I do. Any ideas are appreciated.

Thanks

Hector

OS X Mountain Lion (10.8.2)

Posted on Oct 15, 2012 11:26 AM

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Q: printer unable to convert postscript file

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  • by hussar,

    hussar hussar May 16, 2013 11:10 AM in response to hsantaella
    Level 1 (5 points)
    iPad
    May 16, 2013 11:10 AM in response to hsantaella

    Do you have Java installed?

     

    I seem to recall that I was able to solve this problem by installing Java.  If you don't have Java installed, do a web search on "apple mountain lion java."  You should see an Apple site with the latest Java release (as of 16 April 13 as I am posting this).  After you install Java, you may have to re-install Acrobat or Acrobat Reader.

  • by ty2btp,

    ty2btp ty2btp May 16, 2013 2:52 PM in response to hussar
    Level 1 (0 points)
    May 16, 2013 2:52 PM in response to hussar

    hussar,

     

    I installed the Java update and was able to print with no problems.  Thank you for this information it is greatly appreciated.  I have updated Java on all my machines and it is working with no problems.

  • by dxb305,

    dxb305 dxb305 May 20, 2013 7:27 AM in response to ty2btp
    Level 1 (0 points)
    May 20, 2013 7:27 AM in response to ty2btp

    I am having a problem printing any images on an HP 2600N.  I plugged in the HP after not using for a year and can not print any images with 10.8.3.  From any app I get mush where the image should be.

     

    The printers are working fine with PC based laptops (very annoying.)  I remember having something like this happen five or seven years ago but cannot remember the fix.  I can print to a deskjet with no issues. 

     

    I was not able to find the printer on add printer so I connected by way of IP address using HP Direct socket and the HP 2600N software connect instead of generic.  When i hook up directly with a USB cable I get the same situation.

     

    I checked with the HP web site but they now only have firmware updates because Apple supplies the scripts.

     

    The printer prints text just dandy.

     

    Thoughts?

  • by Sriram S,

    Sriram S Sriram S Oct 2, 2013 8:51 PM in response to hsantaella
    Level 1 (0 points)
    Oct 2, 2013 8:51 PM in response to hsantaella

    I have had the same problem when printing a pdf file via Adobe Reader (V 11.0.02). All I did was open the file in Preview and printed it. This is definitely an Adobe problem not a mac issue

  • by RickAnderson,

    RickAnderson RickAnderson Oct 31, 2013 1:43 PM in response to Sriram S
    Level 1 (0 points)
    Oct 31, 2013 1:43 PM in response to Sriram S

    Just joining in here to say I am experiencing the same problem: since installing OSX 10.9 printing PDFs in the normal fashion does not work. (The "print as image" workaround does work, but slowly.)

     

    All software and drivers report up to date.

     

    Non-PDF documents (Word, Apple Mail, Intuit reports and cheques) all print fine; the only problem I've noticed is with Adobe PDFs, and only since the OSX update.

     

    For that matter, editing Adobe PDFs seems a bit unstable as well; I have pauses and even freeze-ups, erratic behaviour.

     

    I think the problem has nothing to do with my HP 8600+ printer, but is some interaction between OSX 10.9 and Adobe Acrobat Pro Xi (v11.0.04). 

  • by ColleenCANY,

    ColleenCANY ColleenCANY Nov 10, 2013 1:33 PM in response to hsantaella
    Level 1 (0 points)
    Nov 10, 2013 1:33 PM in response to hsantaella

    I too am having a printing problem only with PDF. Does anyone have any update?

  • by indy33,

    indy33 indy33 Dec 3, 2013 6:16 AM in response to hsantaella
    Level 1 (45 points)
    Dec 3, 2013 6:16 AM in response to hsantaella

    I am having the same problem all of a sudden. I get "Stopped - 'Opening raster file' failed" error and refuses to print from Adobe Reader 11.0.04. Like the thread says, I am getting around it by opening my PDFs in Preview and can print fine from there, but this does seem like an Adobe problem. I am using a Brother HL-4040 and printing on a network, and on OS 10.8.5 Mountain Lion, all software up to date. Any ideas why not working? I have a guess - is it because I have Adobe Reader opening in 32-bit mode?

  • by Willie_Watson,

    Willie_Watson Willie_Watson Feb 8, 2014 9:30 PM in response to hsantaella
    Level 1 (0 points)
    Feb 8, 2014 9:30 PM in response to hsantaella

    Same problem here. Any new suggestion? I have Mac Adobe Acrobat XI Pro installed in my mac mini with OS X 10.9.1, and I can't print some pdf files from Adobe. My printer is a HP OfficeJet Pro 8600 plus. The issue is that the file sent to print remains stuck in the printer queue indefinitely, saying "Printing - Unable to convert PostScript file". I'm aware that my printer does not support PostScript, but I can print the same file with the same printer using Windows Adobe Acrobat XI Pro. I have updated everything: Adobe, OS X and the printer drivers and the problem persists. I can print the file from Mac Adobe after changing to Print as Image, but I don't need to do that in Windows Adobe for the job to be done. 

  • by r1cobb,

    r1cobb r1cobb Apr 1, 2014 9:27 PM in response to hsantaella
    Level 1 (0 points)
    Apr 1, 2014 9:27 PM in response to hsantaella

    i also think it is a Adobe vs Apple update issue.  I finally noticed 10 unprinted items with the same postscript error message.  i drop the original file on Preview and sent them to a newly create print setup:  it printed.

     

    I am presently trying to update Adobe Acrobat and the installation is crashing on downloading from adobe.com.

     

    In my situation, i do not allow browsers to open pdf files.  I have not had much luck with the plug-ins working smoothly. 

     

    Bottomline,  the print does not work from Adobe Reader app.

  • by r1cobb,

    r1cobb r1cobb Apr 1, 2014 9:38 PM in response to r1cobb
    Level 1 (0 points)
    Apr 1, 2014 9:38 PM in response to r1cobb

    Found it, while looking on the Adobe site:  http://helpx.adobe.com/acrobat/kb/quick-fix-print-pdf-image.html.

     

    ----------------

    3. Select Print As Image.

        

    The location of the Print As Image options depends on the version of Reader or Acrobat.

    -------------------

     

     

    Ok, so, something changed in an update!

  • by Mushi-Mushi,

    Mushi-Mushi Mushi-Mushi Apr 9, 2014 8:28 PM in response to r1cobb
    Level 1 (0 points)
    Apr 9, 2014 8:28 PM in response to r1cobb

    Your work-around worked. Acrobat Reader only prints PDFs if "Print As Image" is checked.

     

    The symptom has been observed on my two printers, Brother MFC-7360N and Brother MFC-7820N.

     

    Printing succeeds via Preview / Illusrator CS6

    Printing fails via Acrobat Reader XI / Acrobat X Pro / Safari 7.0.2

     

    Printer status at failure: Stopped - 'Opening raster file' failed

     

    Every related software is up-to-date:

    Mac OS X (10.9.2 Marverix)

    Adobe Reader XII (11.0.06)

    Brother Printer Driver (CUPS 4.0.5a)

    Brother Printer Firmware (F)

     

    * Illustrator succeeds in printing both AI files and illustrator-generated PDF files without a problem *

  • by Princeton3,

    Princeton3 Princeton3 Aug 18, 2014 7:39 AM in response to hsantaella
    Level 1 (0 points)
    Aug 18, 2014 7:39 AM in response to hsantaella

    Try printing from the File menu instead of the print icon in Adobe.

  • by Joshua Niland,

    Joshua Niland Joshua Niland Sep 15, 2014 11:44 PM in response to Princeton3
    Level 1 (0 points)
    Sep 15, 2014 11:44 PM in response to Princeton3

    Guys,

     

    Java gets removed during OSX upgrades.

     

    After re installing java, I was able to print PDF's without getting the Postscript error.

     

    J

  • by rami.k,

    rami.k rami.k Oct 23, 2014 9:41 AM in response to r1cobb
    Level 1 (4 points)
    iPhone
    Oct 23, 2014 9:41 AM in response to r1cobb

    It works when convert to image, thanks.

  • by belindafromoz,

    belindafromoz belindafromoz Nov 19, 2014 9:28 PM in response to Joshua Niland
    Level 1 (0 points)
    Nov 19, 2014 9:28 PM in response to Joshua Niland

    Thanks for sharing, Joshua.

    I also tried installing Java, and this has resolved the "print from Acrobat" problem, and also the "print from InDesign" problem, both of which have been driving me crazy.

     

    Fonts look a little bitmappy, but at least they are printing.

     

    I guess now I wait and see what problems I may have created elsewhere by re-installing Java!

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