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error message 3014.

Hi, having read something about this error message I tried making space on hard drive + I checked I had latest version of iTunes installed. Neither worked.

My iPod will not connect to iTunes; it had a message "iTunes has detected an iPod in recovery mode You must restore this iPod before it can be used with itunes". My iPod now has a display - a picture of a white connection and an arrow pointing to iTunes logo. Can't get this screen to clear. It appears to be now awaiting some action but I am stuck; can anyone help?

iPod touch

Posted on Oct 15, 2012 12:33 PM

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4 replies

Oct 15, 2012 1:40 PM in response to adam444adam

Have you tried:

Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.

  1. Update to the latest version of iTunes.
  2. Verify the computer's date and time are accurate.
  3. Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
  4. Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
  5. An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
  6. Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
  7. Test restoring while connected to a known-good network.

http://support.apple.com/kb/TS3694#error3014


and then try restoring again via iTunes?

error message 3014.

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