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iPhone 5 calls go straight to voice mail

This happens sometime, not always.

The caller heard one rang then the call went direct to voice mail.

I was in the full bar services area and can still receive email and IM via LTE, but I did not see any missed call notification nor incoming calls.

This happenes to my AT&T iPhone 5.

The Do Not Disturb and Airplane Mode are both off

How can I fix this?

iPhone 5, iOS 6

Posted on Oct 15, 2012 4:54 PM

Reply
134 replies

Feb 8, 2013 11:27 AM in response to MMADean

i have the same problem, recieved calls going straight to voicemail or disconnection on iphone 4s 6.1 its obviously a firmware bug, never had it until i updated to ios6, so so so funny when people tell others to restore, as if thats gonna make any difference, lets just hope some big time apple share holders have the same problem, they'll recognise the problem exists then, until then no one cares about us, i am a self employed painter&decorator and am losing business because of this, any chance of £-some-cash per missed call out of that mega pot of gold you got stashed away Mr Cook?

Mar 7, 2013 6:46 PM in response to xpd52080

My partner has experience calls going straight to voicemail with his new iPhone5 (carrier Telstra). We tried a number of reset options, none of which worked, but after reading discussions here we went straight to LTE and turned it OFF. We tested it immediately and it worked.


Don't fully understand why, but simply turning off LTE is what has worked for us.


This can be found under: Settings - General - Cellular - LTE off

Apr 27, 2013 11:25 PM in response to xpd52080

I'm having this very same issue too, with calls going straight to voicemail with no notification of a missed call. All it shows is I have a voicemail (if they even leave one) and it's very frustrating!


Going to try disabling the 4G and see if that makes a difference. I notice many people with this issue are on AT&T but I happen to be on Verizon and I've seen others with Verizon service who have this issue as well so I don't think it's limited to just AT&T. Wondering if it has something to do with the current iOS.


I've already had my phone replaced once and that didn't work so I'm hoping Apple can sort this out because I'm really becoming incredibly frustrated.

May 10, 2013 5:10 AM in response to aidan1000

I reported this issue in January. AT&T replaced the SIM card in my phone, and that did not solve the problem. Apple replaced my iPhone at my local store. That still did not fix the problem. Shortly thereafter, LTE was not available in my area (Cleveland, Ohio). Regardless of phone settings, I did not have LTE on my phone. I experienced the problem far less. Suddenly about a week ago, LTE is back. I don't know what caused the problem or what can fix it, but I truly believe that it is a network issue, possibly with LTE. Unfortunately, there is no good way to test to see if the problem is fixed because in my case the problems were intermittent.

May 10, 2013 10:16 PM in response to MMADean

THANKYOUUUUUUUUUUUU.

You saved my Iphone 5. I tried everything, replacement, AT&T technical support 10 000 times,

reset network, reset all setings, reseting my mind, my mood etc etc etc. When I read your post BINGO.

I disable LTE and ...BINGO the phone started working again.Thank you very much.

It now works on 4g nao LTE. I will try to go to Verizon, although I have contract.

I am fed up with AT&T.

iPhone 5 calls go straight to voice mail

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