4 Replies Latest reply: Oct 23, 2012 8:50 AM by hai ein
dkbart Level 1 Level 1 (0 points)

Is there potentially a firewall setting in Mail that is preventing my message from sending?  I checked my with my email provider and their server is functioning (I can set up the account on my iPhone with no problem).  I checked with AT&T and my wireless router is functioning.  Both are saying it has something to do with my iMac settings.  All the Mac help articles point to having the proper settings which I triple checked with my email provider. I'm confident they're accurate - and it works fine when I set up the account from my iPhone.

 

When I send an email to the new account I can reply with no issue.  The error only occurs when I originate an email from this account.  Also, when I check the connection doctor it indicates the connection and login to the server was succeful - no issues.  There are no hung up activities in the Activity Window either.

 

Here's a screen shot of the error message:

 

error message.jpg

 

 

Very frustrated!!!

 

Any help or suggestions woudl be greatly appreciated!  Thanks


iMac, Mac OS X (10.6.8)
  • LilyLC Level 4 Level 4 (2,660 points)

    dkbart wrote:

     

    Is there potentially a firewall setting in Mail that is preventing my message from sending? ... All the Mac help articles point to having the proper settings which I triple checked with my email provider....

     

    If your outgoing mail (SMTP) port is 25 then that may be what is blocking your original messages. Nowadays, many ISPs block port 25 to reduce spam and bulk sender messages. Apple's KB article lists alternative ports 465 and 587, however you should check with the ISP that hosts cabec.org for their recommended port.

     

    Note: You can use the smtp.att.yahoo.com info for sending.

     

    I have no clue as to why it works on your iPhone and not on your iMac as I have a similar issue with one of my email accounts that use the same host for five other accounts.

     

    HTH

  • dkbart Level 1 Level 1 (0 points)

    Thanks for your suggestions.  After trying various methods, including contacting the host server tech support and verifying all the settings, I took up the issue with AppleCare tech support and they're on the case.  They weren't able to easily solve it and continue to work on it.  The first time I've really used them for anything and I was shocked, in this day and age, to actually have someone on the line for over 60 minutes working through a problem - rather than going the route of most companies that put you through an automated voice system only to wind up talking to an impatient high school dropout. Totally impressed by the AppleCare support! 

     

    thanks again for your suggestions.

  • LilyLC Level 4 Level 4 (2,660 points)

    Good to hear those dollars used for AppleCare are showing their worth.

    Hope there is a speedy resolution to your issue.

  • hai ein Level 1 Level 1 (0 points)

    I unfortunately have the same problem of not being able to send email too. I called AppleCare and the tech support was not helpful at all. I was really disappointed with the service. What a waste of 30 mins and my money! Hoping to call again another day and perhaps I will get a more helpful person on the line.