Q: when i go to burn a disc it says disc burner or software not found?
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Oct 16, 2012 6:04 AMby bundet,Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Dell DV051
iTunes 10.7.0.21
QuickTime 7.7.2
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL Not Available
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012A6CC0D1510C0
Current user is an administrator.
The current local date and time is 2012-10-16 08:01:04.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel(R) 82915G/GV/910GL Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 7a4df88aa72832a0cbcff0d3a2a3e9d0
iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1),
UpperFilters: GEARAspiWDM (2.2.3.0),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
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Oct 16, 2012 1:35 PMby b noir,Many thanks for the diagnostics.
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
With that one, I'd start with solution 3 from the following document:
