Previous 1 2 3 4 5 6 Next 78 Replies Latest reply: Feb 3, 2016 12:07 AM by rubymountainmike Go to original post
  • Hamtrix Level 1 (0 points)

    Just as an FYI, after trying all the suggestions posted, the only way I could get my device to re-sync with iTunes was to do a full factory reset and reconfigure it from the ground up. No, I'm not kidding. I believe that the music library database on the phone had become corrupted due to the iTunes wireless sync service failing, but that's just a theory. I can't say I was impressed.

  • helloerica Level 1 (0 points)

    This is the only thing that worked for me. Thanks so much for the tip, pushc6!

  • stebroruns Level 1 (0 points)

    I haven't been able to sync Music or Podcasts for some time. I tried everything from restoring, to resetting, to trying to sync to a different computer.


    This is what I did.

    1.  Download iFunBox (or other utility that gives you access to the filesystem)

    2.  Delete the _iTunes_Control folder

    3.  Delete everything in the Purchases folder

    4.  Force a sync in itunes


    Itworked perfectly. Apple support is disappointing. I'd be toast without the community.

  • glasshero Level 1 (0 points)

    After the most recent iTunes update, syncing music finally worked!

    I guess it was just a bug in iTunes then. After weeks of tinkering here and there, trying iFunbox and even rebooting the iPhone to no avail, I'm just glad I did not pay Apple's troubleshooting hotline to sort that out with me over the phone (I almost did).

  • jbird55 Level 1 (0 points)

    @stebroruns, that did it!  i'll admit it was a bit klugy but it did work.

  • Got2bTheRedhead Level 1 (0 points)

    I just realized I was having the same problem and after researching I found a post that helped me here ( /).


    For me it was as simple as {If your music isn’t syncing, go to the Music tab in your iOS devices window in iTunes and uncheck “Sync Music”. Click Apply. Once done, check “Sync Music”. Try the same thing if it’s something else like your Movies that isn’t syncing.} mentioned in the article. This allowed my Music and Movies to Sync! Sometimes the simplest fix is the one that works. 


    I hope this is helpful to someone else and saves them hours of frustration!

  • BritHannah1 Level 1 (0 points)

    This worked for me perfectly, pushc6.  Thanks for the fix!

  • sementeiro Level 1 (0 points)

    Thank you very much pushc6, I tried every single pseudo-solution and just yours helped me to do it works.

  • itsmargareta Level 1 (0 points)

    I had the same problem, or at least a part of it. When I tried to put songs on my iPhone, it simply didn't happen. My iPhone synchronised and it said it was done, but none of the songs I meant to put on it were there.

    When I looked at the songs of my iPhone on my computer they were also greyed out, instead of just black.

    None of the things on here helped, so I started searching myself. And I found it!

    I ticked off the little boxes on my original playlist (not the one of my iPhone) which caused it to not add them.

    So if you have the same problem, make sure you checked the little boxes in front of the song in order to add them!

    I hope this helps a few of you out!

  • thatconfusedkid9 Level 1 (0 points)

    I have literally tried everything in regards to trying to sync all of my songs to my iphone 5 from my MacBook Pro.  I recently restored my phone, ive tried calling apple, ive changed my my ID3 tags and yet i still cant get all of my songs to download to my phone.  Please help me solve this problem!

  • erin jean Level 1 (0 points)

    it's always easier than you think- this fixed my prob with my new iphone, thanks!!!

  • tonisd Level 1 (0 points)

    I had the same problem! I tried everything, but the only thing that worked was to "Restore my iPhone" under the Summary tab in iTunes. Make sure you have your iphone backed up on iCloud or your computer first so you can restore from a backup. It works fine now, I have all my music and nothing is grayed out.

  • yarzo Level 1 (0 points)

    pushc6, thanks for the tip, this totally solved my problem on iPhone 4

  • Daverede Level 1 (0 points)

    After trying every suggestion in the forum, I finally came up with one that worked for me. 

    In itunes, select your iphone under Devices in the left column.  Now select the music tab at the top of the page.  Uncheck "Sync Music".  A dialog box pops up asking you if you are sure you don't want to sync your music.  Select  "Remove".  Now reselect "Sync Music".  Your phone should now begin to sync automatically unless you have manual sync selected in which case you have to select sync to start the process. 

    As a computer technician, I've encountered this strange behavior in many dialog boxes in applications, especially Windows.  Just because a box is checked doesn't mean it's really checked.  This happens most often after an application is upgraded or a patch is applied.  Hope this helps.

  • aerohunter Level 1 (0 points)

    I had similiar issues.  My music wont sync, I also have a large chuck of storage taken up by "other".  Ihave tried many restore, and nothing work.  I found that the large chuck of storage taken up by "other" is probably corrupt music files somehow just sit in the phone and cause problem.  I tried to delete it using iFunbox but still not working. 


    My latest attemp and it worked.  I "restore the phone" and SET IT UP AS A NEW PHONE, DO NOT RETORE FROM a back up.  However, after it is all done setting up as a NEW phone, I do a "restore backup" which bring all settting and files back.  Now the corrupt file(the large chuck of storage taken up by "other") is gone, and the iphone is able to sync and funtion as normally.   Give it a try... it work for me.