YoshiCookie

Q: iTunes won't sync my music, movies, ringtones... Anything!

My iTunes pretends like it finished syncing successfully. However, none of my media (songs, videos, ringtones, books) ends up on my iPhone.

 

When I click on my iPhone (in iTunes) or shows all of the files that are supposed to be there. However, they are all greyed out and have a little icon with arrows going in a circle next to them.

 

What's worse is that my iTunes treats my iPhone as if that data space is already full, and shows me that my phone is nearly full even it is actually quite empty.

 

HELP!

iPhone 4, iOS 6

Posted on Oct 16, 2012 11:10 AM

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Q: iTunes won't sync my music, movies, ringtones... Anything!

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  • by Same Old Same,

    Same Old Same Same Old Same Nov 22, 2013 5:10 PM in response to YoshiCookie
    Level 1 (0 points)
    Nov 22, 2013 5:10 PM in response to YoshiCookie

    Hi guys if you cant sync movies i have alternative way ..

     

    1.download PlayerXtreme at the apps store

    2. when it finish downloading, plug you device to you pc/mac

    3. choose your device and click at the apps tab

    4. then at the bottom you can see file sharing then click the PlayerXtreme

    5. at the right side, you can see "add.." and "save to.."

    6. now choose add then browse the movie you want

     

    it can play any format ^_^ thats all

     

    sorry for my bad english ..

  • by Dvir Reznik,

    Dvir Reznik Dvir Reznik Nov 27, 2013 5:28 AM in response to YoshiCookie
    Level 1 (0 points)
    Nov 27, 2013 5:28 AM in response to YoshiCookie

    Hi Yoshi,

     

    Had a similar issue with Music, where iTunes completed to 'Sync', but when looking at 'On my iPhone -> Music' it was empty. For me the problem was the music library:

    I pasted music files from an old laptop and haven't 'Played' them since. When I tried listening to an album via iTunes it popped up a message saying 'iTunes cannot locate the file [song name]. Do you wish to locate manually or cancel?' Once you point (locate) iTunes to the location of your music library (on your PC), it will automatically update all missing files - and you'll be able to sync your iPhone.

     

    Hope it helps.

    Dvir.

  • by Brian in Vegas,

    Brian in Vegas Brian in Vegas Dec 7, 2013 4:29 PM in response to PaintingFlowers
    Level 1 (0 points)
    Dec 7, 2013 4:29 PM in response to PaintingFlowers

    PaintingFlowers helped me fix it. Thank you!

  • by Zeblouze,

    Zeblouze Zeblouze Dec 10, 2013 12:35 PM in response to aerohunter
    Level 1 (0 points)
    Dec 10, 2013 12:35 PM in response to aerohunter

    Yes Yes Yes

    Thank you aerohunter !

     

    I tried everything in vain until I found your tip : "Set it up as a new phone"

    It did work perfectly !

     

    thx again

  • by podbay,

    podbay podbay Dec 17, 2013 11:41 AM in response to aerohunter
    Level 1 (0 points)
    Dec 17, 2013 11:41 AM in response to aerohunter

    .: Thank you, aerohunter, for your suggestion. I tried it (while quietly panicking!) and it worked. The key is to follow exactly what you described:

     

    1) back up your phone first

    2) restore as a new phone

    3) THEN restore from the backup.

     

    The key? BE PATIENT! I freaked out when it restored from the backup, because it looked like I wasn't getting all of my apps back. However, it takes time for each app to be restored, and once that is completed, all apps were in their exact locations as before.

     

    Then my music synched up, and all the grayed out songs were restored as well.

     

    Thank you!

  • by MrOBs,

    MrOBs MrOBs Jan 2, 2014 12:16 AM in response to YoshiCookie
    Level 1 (0 points)
    Jan 2, 2014 12:16 AM in response to YoshiCookie

    I actually had this issue too. I would check and uncheck files to add to my iPhone and iTunes would show me via the colored memory bar that my changes would affect my memory in a corresponding way (with more BLUE audio or PURPLE video). When I then clicked "sync" the memory bar would then show that almost no BLUE or PURPLE (audio & video) were on my iPhone.

     

    The problem was all of my files were connected to an external drive and the drive was a little finicky. Sometimes it wouldn't boot up with the computer. Because of this my iTunes needed to re-connect all the files.

     

    If you move your files this may be the issue as well.

     

    The fix is to click on any of the files you can't transfer to your phone on iTunes. If this is the issue then it will not be able to locate the file. Simply navigate on your computer to locate the file and "open." You will then be prompted to use this to "find all missing files." Do this, it can take a while, then when it's finished try syncing your iPhone.

     

    Now that iTunes knows where the files are, it can move them to the iPhone.

     

    I hope this helps.

  • by d0gman,

    d0gman d0gman Jan 7, 2014 7:32 PM in response to YoshiCookie
    Level 1 (0 points)
    Jan 7, 2014 7:32 PM in response to YoshiCookie

    While not exactly the same, I was having a similar problem with my wife's iPad mini. She was complaining that a playlist she normally listened to was suddenly missing a bunch of songs. I kept re-syncing but no matter what I tried I kept getting the same subset of songs for her playlist.

    Eventually I realized that a restriction had been recently set on the iPad to exclude any music/video content marked as "Explicit", which was done so that our young kids wouldn't be listening to inappropriate music. It was the songs marked Explicit that were not being synced. Once I removed that restriction (Settings>General>Restrictions>Music & Podcasts under Allowed Content) all was back to normal.

  • by humuhumunukunuku,

    humuhumunukunuku humuhumunukunuku Jan 7, 2014 9:15 PM in response to Eighty87
    Level 1 (0 points)
    Jan 7, 2014 9:15 PM in response to Eighty87

    The suggestion by Eighty87 worked for me - delete the entire iTunes library, sync the iPhone, repopulate the iTunes library (search for media....), sync the iPhone again with the selected songs/artists I want on the phone.  The only problem with this method is that it deleted all the custom playlists I had created...oh well...

  • by Tristan Stelzer,

    Tristan Stelzer Tristan Stelzer Jan 7, 2014 10:50 PM in response to gordymac
    Level 1 (12 points)
    iWork
    Jan 7, 2014 10:50 PM in response to gordymac

    THANK YOU! This worked. ^^

  • by Manimeluvr,

    Manimeluvr Manimeluvr Jan 14, 2014 10:10 PM in response to PaintingFlowers
    Level 1 (0 points)
    Jan 14, 2014 10:10 PM in response to PaintingFlowers

    OH MY GOD THANK YOU!!!

    I was getting so cray cray...my sister thought it was hilarious until I snapped at her.

    @~@

    Seriously though, this was driving me INSANE.

  • by Garticus,

    Garticus Garticus Jan 16, 2014 3:44 PM in response to YoshiCookie
    Level 1 (0 points)
    Jan 16, 2014 3:44 PM in response to YoshiCookie

    When you say "delete the entire iTune library" do you mean the Apple encoding files that iTunes creates when you load music from CD's & mp3's?

     

    I have to delete 16,000+ songs????  Really?

     

    How will I get the songs back? I only keep about 600-700 songs on my iPhone 5.  I have about 14,500 songs on my iPod, but I'm scared to sync that and loose most of what I have on the iPod.

     

     

    .......and when is this new firmware coming out to alleviate the battery issue? (I hate to have to switch to the Android platform......especially since I've been using the iPhone from the first gen until now)

  • by humuhumunukunuku,

    humuhumunukunuku humuhumunukunuku Jan 16, 2014 8:22 PM in response to Garticus
    Level 1 (0 points)
    Jan 16, 2014 8:22 PM in response to Garticus

    Deleting the iTunes library (within the iTunes application!) doesn't erase the songs from your hard drive, it just deletes the "links" to the songs in iTunes.  I suspect those links can get corrupted.  If you have any doubts, you could back up all the songs on a flash drive or external drive before messing with iTunes...which is probably a good idea anyway.  After deleting the iTunes library, you can recreate it by having iTunes look for all the songs stored on your computer (i.e., "search for media").  Hope that helps.

  • by Garticus,

    Garticus Garticus Jan 17, 2014 6:10 PM in response to humuhumunukunuku
    Level 1 (0 points)
    Jan 17, 2014 6:10 PM in response to humuhumunukunuku

    If the links are corrupted.....then I shouldn't be able to play those songs. All of the songs that are dithered (with the 'O' next to them) on my iPhone that I can not play on the phone will play in iTunes.

     

    I have begun to back up and rearrange my music folders.......I found out I have about 26,000+ songs (I found several zipped folders which is not included in that figure). It's gonna take me days/weeks to reset all of those songs back into iTunes and reset the playlists. 

  • by humuhumunukunuku,

    humuhumunukunuku humuhumunukunuku Jan 18, 2014 9:57 AM in response to Garticus
    Level 1 (0 points)
    Jan 18, 2014 9:57 AM in response to Garticus

    I agree - it doesn't make sense - seems like you should be able to sync any songs that can be played in iTunes. But for whatever reason, I couldn't sync certain songs to the iPhone until I wiped out and rebuilt my iTunes library.  It shouldn't take that long for iTunes to find all the songs on your hard drive to rebuild the library.  Unfortunately it could take a long time to recreate custom playlists....

  • by Garticus,

    Garticus Garticus Jan 18, 2014 11:07 AM in response to humuhumunukunuku
    Level 1 (0 points)
    Jan 18, 2014 11:07 AM in response to humuhumunukunuku

    Yeah......well I rearranged my music files (which I keep on a 1TB external HD) & I think I'm gonna move my desk so I'll have to disconnect the HD from the Mac........I hope the search for music files feature works otherwise it'll take a very long time to import all of the music files the Mac said it found. (It stated 52,469 items in my music files). I would figure 1000-2000 of those are jpg that I use for album art.

     

    I hope I get done before NFL football tomorrow. LOL

     

    I guess I can shop for Windows 8 machines while iTunes does its thing.

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