TS1382: iPod troubleshooting basics and service FAQ
Learn about iPod troubleshooting basics and service FAQ
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All replies
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Helpful answers
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Oct 17, 2012 6:09 AM in response to Debbiesbellevueby planb77,What is the exact error message iTunes is giving you?
B-rock -
Oct 18, 2012 6:51 AM in response to planb77by Debbiesbellevue,itunes is telling me that I am not connected to the internet and it cannot connect with the server to restore my ipod. I am on the net as I have broadband and I uninstalled it and reinstalled it to see f that worked.
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Oct 18, 2012 7:03 AM in response to Debbiesbellevueby planb77,Was is the exact wording of the error message?
Is it this?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
B-rock
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Oct 19, 2012 6:39 AM in response to planb77by Debbiesbellevue,Hi there
The message reads "itunes could not contact the iPod update server because you are not connected to the internet". It the goes on to tell me to connect and retry the restore process. I have a broadband connection which is fine so I don't understand why it won't restore.
Many thanks
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Oct 19, 2012 6:51 AM in response to Debbiesbellevueby planb77,Did you look at the suggestions in the Apple support document I linked to above that matches your error message?
B-rock
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Oct 19, 2012 10:42 AM in response to planb77by Debbiesbellevue,Have followed the link you posted and my ipod is syncing as I type.
Many thanks for taking the time to reply and help it's much appreciated.
Take care
Debs
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