1 Reply Latest reply: Oct 16, 2012 2:50 PM by Velskud
robertkelly95 Level 1 Level 1 (0 points)

Hi

I am currently unable to connect to the itunes store. I can open itunes, connect to the internet, but not to the store or to any music I have purchsaed through itunes. I am using Windows 7. Any help would be greatly appreciated.

Robert


Windows 7
  • Velskud Level 3 Level 3 (545 points)

    It's best to ask technical assistanc efrom support but you might want to try this:

     

    Can't connect to the itunes store:

    http://support.apple.com/kb/TS1368

     

    Firewall, virus-protection, and web-acceleration software can prevent you from connecting to the iTunes Store. You might not be able to connect even if the software appears to be configured to allow full access to the iTunes Store. You can use the MSCONFIG utility to determine if software on your computer is preventing access to the iTunes Store. For detailed instructions, please refer to the following article:

     

    Using Msconfig to troubleshoot conflicts in Windows Vista and Windows 7

    http://support.apple.com/kb/HT2292