New Retina Ghosting Test @ Genius Bar?

The way their test works is they run the checkerboard pattern for 3 minutes in safari. They then run a black background for one minute. If the checkered image still appears on your desktop background after that point, the unit is bad, if nothing shows up, the unit is within spec since the refresh rate to remove the IR is tolerable up to a minute according to Apple's test.

This "falls within spec" with business is BS. They don't inform customers that their IPS screens have IR and all the support documents mention this can happen after prolonged periods, not 2-3 minutes of use.

That test is just another way for Apple to not take responsibility for the defect. Just like the 4 year time limit on fixing faulty NVidia graphic chips in the Late 2007/Early 2008 models.

Good Luck.

Take it back and get a different genius.

I may be wrong, but I was under the impression that the Apple test for image retention was supposed to be on a dark gray background, not a black background. I'm not sure you CAN see the IR on a completely black background. The standard test over on the IR thread is using the darkest of the three gray desktop solid colors. I think that your "genius" did it wrong.

Did you ask them for Samsung display? What country are you living in?

They gave me the same test which is ridiculous because that's not a real world usage condition. The fact that it doesn't display IR with their minute long test on a black screen doesn't mean I don't have a really bad problem with my regular usage. Can't decide if I should go back to the Genius Bar or just call apple care.

It seems you might want to show these photos to a genius. I have had luck in the past with producing my own proof of issues and not having Apple show me what is wrong when they are not the ones who have to deal with IR all day. Try to get a different genius.

Test your screen by visiting this web app http://test-retina.appspot.com

Please make sure you have turned off screen saver or any evergy saving settings, and do not stare at screen when the test is running. I'm open to feedbacks.

Shootist007 wrote:

That test is just another way for Apple to not take responsibility for the defect. Just like the 4 year time limit on fixing faulty NVidia graphic chips in the Late 2007/Early 2008 models.

Good Luck.

I’m going to call BS on this right here, right now. I had the same kind of issue... that gradually grew from "no problem" when I initially received my rMBP all the way to "very noticeable" after about 15 months of ownership/use.

I took my rMBP to the Arrowhead Towne Center Apple store. The genius ran a quick test, wrote the repair order at 3:06pm and at 4:43pm the same day, I got a call saying my rMBP was repaired and ready for pickup.

Apple IS a standup company, and they DID stand by their product and repaired it quickly and without a hassle. Period. End of discussion.

"End of discussion"? Like you have the authority and the last word in this, when so many people are struggling to get a sub-standard screen on a $3000 dollar laptop replaced?

Apple are going downhill, and becoming what they once despised in Microsoft.

High Seas Drifter wrote:

"End of discussion"? Like you have the authority and the last word in this, when so many people are struggling to get a sub-standard screen on a $3000 dollar laptop replaced?

Apple are going downhill, and becoming what they once despised in Microsoft.

No. "End of discussion" as in I am totally satisified with how Apple handled my situation. I have never had an issue with any device (iPod, iPad, iPhone, iMac or MBP) where Apple did not resolve the issue to my satisfaction the first time I went to see them. Even with my rMBP which, as I said above, did NOT exhibit the issue initially, but began to do so over time.

"Apple are going downhill"? That is both poor grammar and an incorrect statement.

Can you explain the poor grammar to me, please? I have an A Level in English, and cannot see the mistake?

As for incorrect statements: the build quality of several Apple products has been found wanting recently. The iPhone's problems; the screens on the Macbook Pro.

Your "end of discussion" comment indicates your arrogance.

Oh, and by the way "That is both poor grammar and incorrect" would have been better grammar by yourself.

i have the first batch of 15 inch retina, recently i have been experiencing ghosting problem too. i took it to apple and they used the checker board test and after 3 min the screen went back to a perfectly black screen. The Geniuses bar guy told me that my computer is perfectly fine under their standards. My question is how can APPLE punish us with their faulty products. i mean we all paid top dollar for the 15 retina. they should have a replacement plan. i like how the Geniuses bar guy said it like a car after wear and tear the screen goes bad.

Update on my situ.

I took my Macbook Pro to the Regent St store in London. While waiting, I left my browser open, with Photoshop open in the background, and showed the assistant (anyone else find the "genius" thing a little skincrawling?) how the webpage ghosted onto my Photoshop document. He agreed the screen was faulty then and there, but ran the diagnostic test as a pre-requisite. I'd expected more of a fight after stories I've read online.

It failed the test, and I mentioned the class action lawsuit in the US. He hadn't been aware of it, but told me that they'd replaced countless screens. A Samsung replacement couldn't be promised, he said that I'd be given whatever they system told him to supply, and he shrugged apologetically when it said another LG would be fitted. Apparently, due to the Apple .v. Samsung war, they are supplying less screens.

Credit to the techies at the shop: they called me less than six hours later to say it was ready to collect. The assistant told me that not all the LG screens are bad, and hoped I'd got lucky. So far, it seems I have: I've left a browser window open on the laptop for a good 20 minutes, and when I tab through to Photoshop, there is no after-image showing up.

Pleased with the after-service...just a shame that it wasn't right first time around. I hope any of you with this issue get the same care.