iphone won't restore error code 3194

Question

iphone won't restore error code 3194

My husband's phone failed to update to new ios6 software, it just had the apple logo on, so he tried to restore, it said error code 3194 and wont connect to itunes now, his phone just has the apple sign on and he cant use, any ideas please would be much appreciated? thanks

iPhone 4

Posted on Oct 16, 2012 3:06 PM

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Answer 1

John Galt

Level 10

141,162 points

Oct 16, 2012 3:14 PM in response to Lindajane0321

Disable your firewall / anti-virus software and try again:

Unable to contact the iOS software update server gs.apple.com

Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:

Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

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