HT1688: AT&T online support

Learn about AT&T online support
sandymom10
Level 1 (0 points)

Q: can't get voicemail on new phone

can't get voicemail on new phone

Posted on Oct 16, 2012 5:41 PM

Close
sandymom10

Q: can't get voicemail on new phone

  • All replies
  • Helpful answers

  • by gdgmacguy,

    gdgmacguy gdgmacguy Oct 16, 2012 5:43 PM in response to sandymom10
    Level 7 (21,259 points)
    iPhone
    Oct 16, 2012 5:43 PM in response to sandymom10

    can't get blood from a turnip.

  • by Trumania,

    Trumania Trumania Oct 16, 2012 5:44 PM in response to sandymom10
    Level 4 (1,165 points)
    Oct 16, 2012 5:44 PM in response to sandymom10

    Any details? Have you ever received voicemail? Is it only recent messages not showing up? Are there any errors?

     

    Take a look at this article for troubleshooting voicemail:

    http://support.apple.com/kb/TS4430

    Symptoms

    This article outlines steps to resolve issues with setting up or accessing voicemail.

    Resolution

    Follow these steps to troubleshoot voicemail issues on your iPhone:

    1. Restart your iPhone.
    2. Update your iPhone to the latest version of iOS.
    3. Make sure you have good cellular network connection. You can verify whether you can make and receive calls.
    4. Make sure your voice mailbox is set up properly. You can verify this by dialing your phone number from your iPhone.
    5. Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
    6. Contact your carrier if:
      • You still cannot access voicemail
      • You experience difficulties with voicemail while traveling abroad