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User profile for user: turingtest2
turingtest2 Author
User level: Level 10
274,470 points

iTunes says iPod has content on it, iPod thinks otherwise.

This is a new one on me. Anyone else seen it before, or better yet resolved it?


160Gb iPod classic (late 2009 I think) went on the fritz today after what should have been a routine sync to add a few new songs. Matters got worse when I tried to restore it and it went into 1439 error on every reset. Current build of iTunes, 10.7.0.21. I tried using Windows tools to reformat the drive but was unsuccessful from both the GUI and the command prompt. By this stage the drive was showing up as raw/unformatted. I tracked down EaseUS Partition Master Home Edition (Free) to format the device and it was apparently completely successful.


Put all the content back on the iPod, iTunes is happy. Eject iPod. iPod says no music, no videos. Connect iPod and everything seems to be there. TouchCopy can see the content too. I've put the device in manually managed mode and I can play tracks from it while connected to iTunes, or TouchCopy. Windows Explorer will show that the files are there, but when I eject the device it reports oodles of "other", no music and no videos.

😟


So, anyone got any ideas?


BTW Can anyone can confirm the default cluster size on a 160Gb classic? EaseUS gave 128k as a default option, and I can't see why it might matter, but I suppose it could be relevant.


tt2

Various PCs,iTunes 10.7.0.21,iOS 6-OTHER, Windows XP Pro, iPad 2,iPhone 3GS,iPod classic,nano

Posted on Oct 16, 2012 5:07 PM

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15 replies
User profile for user: turingtest2
turingtest2 Author
User level: Level 10
274,470 points

Oct 17, 2012 5:23 AM in response to turingtest2

Luckily I was just on the edge of my phone support window for this device so I decided to give it a try. Got an instant call back and spent some time describing the issue. Managed another restore after putting the device in DFU mode - press Menu & Select like a normal reset but keep holding for 12 seconds - this time the device restored properly without a repeat 1439 error and without me needing to manually erase or format the drive.


I've loaded on the first couple of hundred tracks in manual mode and they show up the in device's menus. Will now reload the rest and see how it goes...


tt2

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User profile for user: Davyie
Davyie
User level: Level 1
0 points

Nov 24, 2012 3:59 PM in response to turingtest2

Hey tt2, it seems you are the man to talk to.

My ipod (Classic 5th Gen 80GB) stopped working today when i went to restore it to default, as a quick way to reformat and get rid of the content on it so as to sync new content, never had any problems like this before.

Same error message as everyone else it seems (1439). is it just me or does it seem to be affecting all the old models quite coincedentally at the same time? haha. anywho i digress...


I've read your other posts and tried all the suggestions, but none have worked so far. I ran the iPod self diagnostic and got the following results, I would be grateful if you could spare the time to tell me your opinion on it, :-


retracts: 13

reallocs: 120

Pending Sectors: 0

Power on hours:328

start/stop: 23020

min temp: 6C

max temp: 54C

current temp: 33C


Cheers to anyone who can shed some light on this

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User profile for user: jmax17
jmax17
User level: Level 1
0 points

Apr 17, 2013 6:46 AM in response to turingtest2

Jumping on an old post, but it relates to my problem. NOTHING seems to get my 80G Classic working again. I've seen all kinds of error messages. If follow forums, fix one, another pops up. It doesn't want to fully restore, or fully sync, that is if a computer even recognized it or the drive. I am starting to suspect a dying hardrive. The reallocs are at 304 with 27 pending, and those numbers slowly creep up.


Is it dying? I am deathly afraid of getting a new one, hooking it up, finding the same problems, and learning this was an itunes or software issue.


Thoughts? Anyone?

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User profile for user: turingtest2
turingtest2 Author
User level: Level 10
274,470 points

Apr 17, 2013 7:07 AM in response to jmax17

Try the DFU restore method as above. The pending sectors indicate that real problems have been detected on the hard drive. Any data in there is no longer reliably readable. A simple restore may leave part of a folder or database file still trying to use a dodgy sector, but either DFU or reformat should release them so they become reallocated instead of pending. Of course until you write more data to the drive you won't know if it is an isolated problem which will go away once the bad sectors have been remapped, or if more of the drive is in a similar state. A new device should work fine.


tt2

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User profile for user: turingtest2
turingtest2 Author
User level: Level 10
274,470 points

Apr 17, 2013 9:16 AM in response to jmax17

Be persistent. After restoring check the stats before you load any content to make sure all the pending sectors are cleared. If the stats just get worse with each attempt to restore then the chances are slim that you can get any more useful life out of that particular unit.


If you haven't seen it already (hmm, how are you going to know? 😕) look at this post for more tips


tt2

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User profile for user: khatijah1
khatijah1
User level: Level 1
0 points

Oct 17, 2013 7:20 AM in response to turingtest2

hi thx for ur reply.


i'd put my ipod in disk mode and "connect to my PC. but when i double click the ipod icon, appear a message box "you need to reformat the disk....." and i click format button, and the system said that windows can't format the ipod. therefore i'm unable to display all hidden&system file & folder.


seek ur advise on this. thx in advance.

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iTunes says iPod has content on it, iPod thinks otherwise.

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