Previous 1 2 Next 15 Replies Latest reply: Oct 18, 2012 7:05 AM by ShlomiL
Cal1970 Level 1 (5 points)

just wondering..are there any updates for the iMac with OS X (10.8.2) so I can use my HP Photosmart C4780 All in One (Print,Scan,Copy)?


iMac, OS X Mountain Lion (10.8.2)
  • John Galt Level 8 (45,953 points)

    This one: http://support.apple.com/kb/HT3669#HP

     

    Screen Shot 2012-10-16 at 11.33.27 PM.png

     

    It is in the App Store:

     

    Screen Shot 2012-10-16 at 11.32.37 PM.png

  • Cal1970 Level 1 (5 points)

    Are you sure, because i called HP and they said it would be very difficult to connect wirelessly to my printer using OS X Moutain Lion.

  • Cal1970 Level 1 (5 points)

    Also, can u tell me how to hook up wirelessly using my time capsule after i update the software.

  • John Galt Level 8 (45,953 points)

    Cal1970 wrote:

     

    ... i called HP and they said it would be very difficult to connect wirelessly to my printer using OS X Moutain Lion.

     

    Forget about calling HP. They could not even spell OS X if you gave them the first and last letters.

     

    Has the printer worked for you in the past? When did it stop working?

  • Cal1970 Level 1 (5 points)

    my printer works if i hook it directly to the back of the imac with the USB cable, but when I've tried to use the Time Capsule, to use the printer wirelessly..it didn't work...and i don't know how to set it up, and like i said..the HP rep said it would be a big problem with the  OS X Mountain Lion.

  • Cal1970 Level 1 (5 points)

    i also called applecare for support and they told me to call HP...and i can't call HP support again because my warranty is up and i'll get hit for the head with ridiculous support charges, because they only allowed me a one support freebie last time.

  • John Galt Level 8 (45,953 points)

    If it is already connected, unplug the printer's USB cable from the Time Capsule as well as your Mac since it will just confuse matters.

     

    To add the printer to your wireless network, the printer must first "join" that network. That is sometimes accomplished with a printer's front panel setting but I do not see one in the C4780's documentation.

     

    When you print to that printer wirelessly, you will need to select a different printer in any OS X Print dialog box. It may not exist yet, which means you have to add the printer in System Preferences > Print & Scan. Read this to determine how to do that:

     

    Mac OS X v10.6: How to connect a wireless-capable printer to your AirPort network

     

    If all goes well the Mac will "see" the printer as an available wireless printer, automatically select the appropriate driver, and add the printer to Print & Scan.

     

    When attempting to print to this newly created wireless printer queue, and you select the printer that you use when the printer is connected with a USB cable to your Mac, it won't find the printer. This is probably what you have been experiencing. A different connection method, e.g. wired vs. wireless, is a completely different printer as far as the Mac is concerned.

     

    For an overview of printing in general, including information regarding configuring a new printer:

     

    Mac 101: Printing (OS X Lion)

  • Cal1970 Level 1 (5 points)

    Hey John, thanks for your help....I Had just downloaded the update you requested prior to my question...followed the steps you suggested and went to the Mac help site...printer working wirelessly now.

     

    I plugged the USB cable into the Time Capsue...Do I have to do this or can i go completely wirless?

  • John Galt Level 8 (45,953 points)

    Good show.

    ... I plugged the USB cable into the Time Capsue...Do I have to do this or can i go completely wirless?

     

    To be technically accurate, "wireless" means it should work without any USB cable. OS X attempts to make the connection method appear seamless, so you don't have to care how it is attached. If you unplug its USB cable and it still works, great. If not, you might have to add the "wireless" printer.

     

    This is what I meant by:

     

    When you print to that printer wirelessly, you will need to select a different printer in any OS X Print dialog box. It may not exist yet, which means you have to add the printer in System Preferences > Print & Scan.

  • ShlomiL Level 3 (770 points)

    Hi,

    An HP Full Feature Software is not available for Mountain Lion, therefore the Wireless configuration is tricky and cannot be done through the software.

     

    To connect the printer to your wireless network you will need to create a temporary wireless ad hoc connection, then the wireless connection to your router can be configured via the EWS page:

     

    Step one: Restore the printer's network default settings

    1. Touch the ATM button ( ) next to Wireless / Scan .
    2. Touch the ATM button ( ) next to Wireless Menu .

    3. Touch the ATM button ( ) next to Wireless Settings .

    4. Use the up and down ATM buttons ( ) to select Restore Network Defaults , and then press OK .

    5. Touch the ATM button ( ) next to  Yes to confirm your selection.

     

    Step two: Networkly connect the Mac to the printer by creating a temporary ad-hoc connection


    1. From the Mac, click the Wi-Fi icon.
    2. Click Join other network.
    3. Click Show Networks.
    4. Select the printer's SSID, it should be listed as HPSETUP or should contain HP or C4700 within its name.
    5. Click Connect
    6. Allow two-three minutes to fully establish the network connection.

     

    Step three: Connect the printer to your router via the EWS page

     

    1. Open Safari.
    2. Click the Bookmarks icon (http://t2.gstatic.com/images?q=tbn:ANd9GcQtW8NCIXI2_e3Dbu8XhB6IY7xk3w7iiAHPZI5cfiFGr5iQXk0q092rKA)
    3. Click Bonjour.
    4. Double click the printer name, the EWS page appears.
    5. Open the Networking tab.
    6. From the left pane select Wireless.
    7. Click the Start Wizard button and follow the steps to connect the printer to your router.

     

    Step four: Reconnect the Mac to your router

     

    1. From the Mac, click the Wi-Fi icon.
    2. Click Join other network.
    3. Click Show Networks.
    4. Select your router SSID.
    5. Click Connect
    6. Allow two-three minutes to fully establish the network connection.

     

    Now the printer should be connected to your network.

    Open Print & Scan, click the Plus sign and add the printer listed as Bonjour.
    btw John Galt - I this it should be spelled as OS X, please correct me if i'm wrong.. ;-)

    Hope that helps,

    Shlomi

  • Cal1970 Level 1 (5 points)

    John, thank you so much for your time...I did see the HP Setup on the network list earllier today, but it is not showing up now.  I will keep trying but for now i will stay content connected with the USB cable to the Time Capsule.

     

    I only thing i did different than what you wrote, is after i restored the defaults, I pushed the "Enable Wireless" button, so Time capsule would detect the printer.

     

    Thanks for your time , effort and timely responses.

     

                                                                              Mark

  • Cal1970 Level 1 (5 points)

    sorry shlomil...i didn't realize it was you who gave me the latest idea to hook up my printer..not john ....thank you

  • John Galt Level 8 (45,953 points)

    Thank you for that description ShlomiL.

     

    Having reviewed the printer's instructions I suspected it would be necessary to set up an ad-hoc network to configure the printer, but was unable to provide directions in such detail. Good job!

  • Cal1970 Level 1 (5 points)

    Hello Shlomil, I haven't heard from you so I'm trying again...having a problem...nothing with HP coming up when I

    click on the wifi icon in the corner.  Also, like I said before the only thing I did different than what you told me to do was push the "Enable Wireless" button so my Time Capsule would pick up the signal.

     

    I'm really lost.

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