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Q: Macbook pro retina flicker

Dear Support,

 

I bought a Macbook pro retina recently, and now the screen keeps flickering, and is very annoying.

I am not sure how to reproduce it, when it happens, it will have horizontal lines cutting across the screen very quickly and disappear.

It happens randomly across all application.

 

It is the same as,

http://www.youtube.com/watch?v=Oq0l-bHmSYE

 

I have updated all patches, and still doesn't help.

 

Could you please advice how to fix it? Do i have to send it back?

 

Kind Regards

Andy

MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)

Posted on Oct 17, 2012 6:10 AM

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Q: Macbook pro retina flicker

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  • by drLee26,

    drLee26 drLee26 Feb 22, 2013 8:13 PM in response to YCLAM
    Level 1 (0 points)
    Feb 22, 2013 8:13 PM in response to YCLAM

    1) Key in "ColorSync Utility" in spotlight

    2) On "Profile First Aid" Tab, Click on Verify

    (It seems like the color profiles is missing or corrupted.)

    3) Click on "Repair"

    4) Press "Shift" + "Command/Apple" + "G"

    5) Enter the following directory "/Library/ColorSync/Profiles/Displays"

    6) I move this bad color profile "Color LCD-00000610-0000-A00E-0000-000004280380" to a temporary folder.

    7) My screen do not experience any flickering until now.

  • by YeshuS,

    YeshuS YeshuS Feb 23, 2013 8:06 AM in response to drLee26
    Level 1 (0 points)
    Feb 23, 2013 8:06 AM in response to drLee26

    Hi drLee26,

     

    I did the steps you mentioned yesterday. But here's what i observed once you reboot the mac a new file gets created in the same folder with name "Color LCD ....00XYZ... "

     

    So the old one is in temp folder still. But a new one got created in the original folder.

     

    Did the same happen in your case ?

  • by Fidel Ac,

    Fidel Ac Fidel Ac Feb 23, 2013 6:07 PM in response to YCLAM
    Level 1 (0 points)
    Feb 23, 2013 6:07 PM in response to YCLAM

    i found that if you cover the top of the vent on the left, just a little( as in place your finger over the vent right above F2) and the flickering should stop immidiatly...... coming back after you take your finger off

  • by solgel,

    solgel solgel Feb 24, 2013 6:12 PM in response to Fidel Ac
    Level 1 (0 points)
    Feb 24, 2013 6:12 PM in response to Fidel Ac

    I tried placing a finger on the vent above F2 multiple times and it actually works... Is there a light sensor there or something?

  • by clintkev251,

    clintkev251 clintkev251 Feb 24, 2013 6:15 PM in response to solgel
    Level 1 (0 points)
    Feb 24, 2013 6:15 PM in response to solgel

    Im guessing that it is where the connector for the display module sits

  • by solgel,

    solgel solgel Feb 24, 2013 6:24 PM in response to clintkev251
    Level 1 (0 points)
    Feb 24, 2013 6:24 PM in response to clintkev251

    Could be, but I've also tried pressing just above F2 but not on the vent, and this is not effective, whereas mere presence of fingers over the vent is effective.

  • by clintkev251,

    clintkev251 clintkev251 Feb 24, 2013 6:26 PM in response to solgel
    Level 1 (0 points)
    Feb 24, 2013 6:26 PM in response to solgel

    It could be that more heat builds up in that area causing some magic to happen with the components

  • by Exiges,

    Exiges Exiges Feb 26, 2013 11:28 PM in response to YCLAM
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    Feb 26, 2013 11:28 PM in response to YCLAM

    Has anyone else basically been told by the Apple Store to "deal with it" because there's no way of reproducing it, and 4 videos of flickering that contain your serial number simply isn't enough to warrant doing anything beyond a system test?

  • by clintkev251,

    clintkev251 clintkev251 Feb 27, 2013 3:35 AM in response to Exiges
    Level 1 (0 points)
    Feb 27, 2013 3:35 AM in response to Exiges

    Nope, I had a short video that could have belonged to anybody, they also couldn't reproduce it in store, but the guy took my word for it and ordered up a need display and logic board

  • by YeshuS,

    YeshuS YeshuS Feb 27, 2013 3:07 PM in response to clintkev251
    Level 1 (0 points)
    Feb 27, 2013 3:07 PM in response to clintkev251

    Clintkev251 :  Was both display and logic board replaced for you.  How is working now ?

     

    For me only logic board was replaced, for few days it was fine but then issue started happening again.

    It is not that frequent now, but still there and i think will increase over-time as it did earlier.

  • by YeshuS,

    YeshuS YeshuS Feb 27, 2013 3:10 PM in response to solgel
    Level 1 (0 points)
    Feb 27, 2013 3:10 PM in response to solgel

    Solgel : The flickering of the screen happens so randomly while browsing or watchig videos .. basically when in use it happens anytime. And it is very fast.

     

    Are you referring to the same flickering, how do you manage to keep hand on/around f2 so quickly.

  • by clintkev251,

    clintkev251 clintkev251 Feb 27, 2013 3:12 PM in response to YeshuS
    Level 1 (0 points)
    Feb 27, 2013 3:12 PM in response to YeshuS

    Yes, they repalced both since the technicion couldn't diagnose exactly what the problem was. That was about a month ago and as of yet I have had no flickering or any other issues. (Also nice that they replaced the display because there was a tiny little scratch in one of the corners that had been driving me nuts!)

  • by berenErchamion,

    berenErchamion berenErchamion Mar 3, 2013 11:03 AM in response to YCLAM
    Level 1 (0 points)
    Mar 3, 2013 11:03 AM in response to YCLAM

    THis is now happening on my machine. I tried a few of the suggestions with no success. I guess I'll have to take it in to the store.

  • by berenErchamion,

    berenErchamion berenErchamion Mar 3, 2013 11:07 AM in response to berenErchamion
    Level 1 (0 points)
    Mar 3, 2013 11:07 AM in response to berenErchamion

    I did check my colorsync stuff and no problems there.

  • by MadDogMikeATL,

    MadDogMikeATL MadDogMikeATL Mar 4, 2013 10:58 AM in response to berenErchamion
    Level 1 (0 points)
    iPad
    Mar 4, 2013 10:58 AM in response to berenErchamion

    I have the flicker issue too, but only sometimes.  I've been trying to figure out what triggers it, and I've noticed something weird.  For me, the laptop works fine all day, when I'm working at my desk.  Then the problem would occur at night when I use the laptop in bed.  I was using a latptop table like this.  I stopped using that table and I haven't had the problem since.  So, I'm wondering if it's some kind of static electricity issue between the plastic top of that table and the bottom of the MBP.  What kind of surface is everyone else using when they see this issue?

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