YCLAM

Q: Macbook pro retina flicker

Dear Support,

 

I bought a Macbook pro retina recently, and now the screen keeps flickering, and is very annoying.

I am not sure how to reproduce it, when it happens, it will have horizontal lines cutting across the screen very quickly and disappear.

It happens randomly across all application.

 

It is the same as,

http://www.youtube.com/watch?v=Oq0l-bHmSYE

 

I have updated all patches, and still doesn't help.

 

Could you please advice how to fix it? Do i have to send it back?

 

Kind Regards

Andy

MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)

Posted on Oct 17, 2012 6:10 AM

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Q: Macbook pro retina flicker

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  • by k46,

    k46 k46 Mar 4, 2013 2:35 PM in response to MadDogMikeATL
    Level 1 (0 points)
    Mar 4, 2013 2:35 PM in response to MadDogMikeATL

    I have this problem too. I took it in to get it fixed. I had brought with me this video to help them figure of what was wrong.

    http://www.youtube.com/watch?v=sZ0ec0LpP-k

    They replaced the main logic board, but now the problem has started again. And now it is getting worse. This is a huge inconvenience because I use my computer solely for my work, which happens to be video editing. And let me tell you it is not very professional to be working with a client on a video and then you cannot get your computer screen to stop flickering. It does seem to flicker more when I am using the computer in the dark. Although, I am a highly loyal Apple customer, I am getting pretty peeved with them for not addressing this issue when so many seem to have it. I plan on taking my computer back in to see if they can do anything else to try to fix this problem.

  • by clintkev251,

    clintkev251 clintkev251 Mar 4, 2013 4:42 PM in response to MadDogMikeATL
    Level 1 (0 points)
    Mar 4, 2013 4:42 PM in response to MadDogMikeATL

    All surfaces, on my lap and on a wooden desk.. although now that I think about it it did seem to happpen less on my lap

  • by YeshuS,

    YeshuS YeshuS Mar 4, 2013 8:30 PM in response to k46
    Level 1 (0 points)
    Mar 4, 2013 8:30 PM in response to k46

    K46 : I had similar issue as shown in your video.

     

    First repair : logic board changed, was fine for 2 weeks but flickering started happening again so problem not solved.

    Second repain : LCD clamshell (complete top of the laptop) has been changed. It has been only 2 days since i got it back .. so need some time to confirm if the issue is resolved. But seesm fine so far.

  • by Contreras2004,

    Contreras2004 Contreras2004 Mar 7, 2013 8:12 AM in response to YCLAM
    Level 1 (0 points)
    Mar 7, 2013 8:12 AM in response to YCLAM

    I'm from Chile and I am having the same issue... for what I have been reading in this post most people who got the clamshell replaced resolved their problem. Does anyone experienced this problem since they replaced the clamshell? I think im taking my mac this or next week.

  • by differenceclouds,

    differenceclouds differenceclouds Mar 7, 2013 12:35 PM in response to YCLAM
    Level 1 (0 points)
    Mar 7, 2013 12:35 PM in response to YCLAM

    I have this issue, and I have noticed that it seems to happen most after I have been carrying the machine around. I do this quite a bit, and it seems to "wear off" after a while of the computer resting in one place... which leads me to believe that it is a physical issue. pinched wire sounds about right.

  • by YeshuS,

    YeshuS YeshuS Mar 7, 2013 7:17 PM in response to Contreras2004
    Level 1 (0 points)
    Mar 7, 2013 7:17 PM in response to Contreras2004

    Seems LCD clamshell is solving the issue.

     

    although it has been only 5 days since i got it back from repair, so far things are looking fine.

  • by Contreras2004,

    Contreras2004 Contreras2004 Mar 7, 2013 7:30 PM in response to YCLAM
    Level 1 (0 points)
    Mar 7, 2013 7:30 PM in response to YCLAM

    Anyone knows how to say clamshell in spanish? When i take my mac to apple I need to know to tell them what they need to replace.

  • by clintkev251,

    clintkev251 clintkev251 Mar 7, 2013 7:35 PM in response to Contreras2004
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    Mar 7, 2013 7:35 PM in response to Contreras2004

    I would just tell them the screen, its all one piece anyway

  • by RDslva,

    RDslva RDslva Mar 10, 2013 2:49 PM in response to YCLAM
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    Mar 10, 2013 2:49 PM in response to YCLAM

    I have been having this issue, and have gotten the logic board replaced. It's been three days most since that happened, and I saw a flicker earlier today. Bookmarked this thread to bring to Apple and show them that it looks like the clamshell replacement is fixing the issue.

  • by Contreras2004,

    Contreras2004 Contreras2004 Mar 10, 2013 4:44 PM in response to YCLAM
    Level 1 (0 points)
    Mar 10, 2013 4:44 PM in response to YCLAM

    Hi, im sorry for my ignorance but english is not my first language. Can somebody tell me what is the "clamshell" in the computer?

  • by YeshuS,

    YeshuS YeshuS Mar 10, 2013 5:14 PM in response to Contreras2004
    Level 1 (0 points)
    Mar 10, 2013 5:14 PM in response to Contreras2004

    LCD clamshell (complete top part/lid part of the laptop) ... will be replaced.

  • by Contreras2004,

    Contreras2004 Contreras2004 Mar 10, 2013 5:16 PM in response to YCLAM
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    Mar 10, 2013 5:16 PM in response to YCLAM

    Thank you very much, now I know what you mean with "clamshell"

  • by vic_seadog,

    vic_seadog vic_seadog Mar 13, 2013 5:58 AM in response to YCLAM
    Level 1 (0 points)
    Mar 13, 2013 5:58 AM in response to YCLAM

    My retina mbp is being serviced for exactly same issue. Of course I couldn't produce this issue in apple store, but thanks to this forum I went prepared, night before I made some video clips. So they will replace the logic-board,  will see in five days.

    One think tough, some of you mention about SSD being soldered to the board, it is not. SSD in those machines is Apple proprietary design, yet removable and obviously upgradable , thats if you can afford the upgrade :)

  • by vic_seadog,

    vic_seadog vic_seadog Mar 14, 2013 4:23 PM in response to vic_seadog
    Level 1 (0 points)
    Mar 14, 2013 4:23 PM in response to vic_seadog

    So my MB is back, they replaced display clamshell, logicboard, heatsink. For now, it works perfect, like before. I will keep you posted.

  • by davidbsmith,

    davidbsmith davidbsmith Mar 14, 2013 4:37 PM in response to YCLAM
    Level 1 (0 points)
    Mar 14, 2013 4:37 PM in response to YCLAM

    My rMBP had a new logic board installed in December.  The flickering stopped for a while but then came back in late January.  I needed the computer every day so couldn't give it up for another week (the time it took Apple the first time).  I took it in to the store last weekend and the genius recommended replacing the screen, but doing it at the store.  They ordered the part and I took it in last night.  We'll see how that all turns out.

     

    Mine never exhibited the flicker at the store either, but like most people I took video of it.  Also, I took video of the effect of touching the body and the lid around the F2 button, which stops the flicker.  The genius wasn't interested in that though. 

     

    Another thought - most of the time when mine is flickering the worst, it's doing a Time Capsule backup.  Has anyone else noticed whether it just flickers when backing up?  It would certainly explain why it never happens in the store.

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