Serious Issues with brand new iPad 3

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Level 1

8 points

Serious Issues with brand new iPad 3

Ok so I was given a brand new iPad 3 as a gift on Sunday. And since then my life has been stressful!!

Email: When I click on the email icon up comes a message saying Unable to Move Message, referring to one of the first emails I tried to delete. So, no email program then.

Music: My windows media files of literally hundreds of ripped CD's will not copy across. The system is not interested and the computer hangs after a few seconds. So no music program then.

Documents: I don't know how to get literally a decades worth of MS Word docs onto my iPad. The Doc app I downloaded has no instruction page, so I don't even know how to underline a heading (it's called Goodreader). So no document program.

Calendar: When I tried to sync my outlook calendar instead of syncing it, it wiped it clean and dumped the appointments onto the iPad. This means with no appointments now on Outlook, it has synced with Google Calendar and wiped Google calendar clean and in turn wiped my blackberry clean of a year's worth of appointments. I am royally and truly stuffed now.

I have run out of patience with this and I really, really need help!!

iPad (3rd gen) Wi-Fi

Posted on Oct 17, 2012 8:45 AM

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Answer 1

Best reply

GZukes

Level 4

1,584 points

Oct 17, 2012 9:10 AM in response to Paddywolf

Email - Make sure the mail app is completely closed by double pressing the Home button, pressing and holding an icon on the bar tha appears on the bottom of the screen until a minus sign appears on the icons. Then press the minus sign on the mail app. Reboot your iPad by pressing and holding both the Home and Sleep/Wake buttons at the same time until the Apple symbol appears.

Music - Windows Media file as far as I know aren't compatible with iTunes. You can rip CDs directly into iTunes though.

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Answer 2

King_Penguin

Level 10

334,144 points

Oct 17, 2012 9:13 AM in response to Paddywolf

Email

Try going into Settings > Mail, Contacts, Calendars. Then select the account on the right-hand side of that screen, select Account, then Advanced, Deleted Mailbox, and under On The Server tap the 'Trash' folder so that it gets a tick against it - then come out of that series of popups by tapping on the relevant buttons at the top of them and then see if you can delete emails.

Music

Have you got the latest version of iTunes installed on your computer (and I assume that you have your music in iTunes and are trying to sync via it) ?

Syncing music to the iPad's Music app : http://support.apple.com/kb/HT1351

Goodreader

It uses the file sharing section at the bottom of the Apps tab when connected to your computer's iTunes.

There is an online manual for the app here : http://www.goodreader.com/gr-man.html

Syncing documents to it : http://www.goodreader.com/gr-man-howto.html#transfer

Copying documents via iTunes : http://www.goodreader.com/gr-man-tr-usb.html

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Answer 3

Paddywolf Author

Level 1

8 points

Oct 17, 2012 9:15 AM in response to GZukes

Thanks GZukes - seems to have nailed it for the email problem

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Answer 4

Paddywolf Author

Level 1

8 points

Oct 17, 2012 9:20 AM in response to King_Penguin

Hi King

Sorted the email problem

I have the latest iTunes but I'm a bit thick in getting music from Windows Media Player onto it - I simply don't know how to do it!!

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Answer 5

Oct 17, 2012 9:24 AM in response to Paddywolf

This should help with the music files: http://support.apple.com/kb/HT1473

This should help with other itunes issues: http://www.apple.com/support/itunes/

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Answer 6

King_Penguin

Level 10

334,144 points

Oct 17, 2012 9:27 AM in response to Paddywolf

If they are in a compatible format (I don't think that iTunes supports .WMA files, so you may need to convert them first) then you should be able to add them to iTunes via File > Add To Library

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Answer 7

Oct 17, 2012 3:23 PM in response to Paddywolf

Complete guide to using iOS 6

http://howto.cnet.com/ios-6-complete-guide/

You can download a complete iOS 5 iPad User Guide (Apple has not yet published an iOS 6 Users Guide for the iPad) here: http://manuals.info.apple.com/en/ipad_user_guide.pdf

Also, Good Instructions http://www.tcgeeks.com/how-to-use-ipad-2/

Apple - iPad - Guided Tours

http://www.apple.com/ipad/videos/

Apple iPad Guided Tours - Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.

http://www.youtube.com/watch?v=YT2bD0-OqBM

http://www.youtube.com/watch?v=ROY4tLyNlsg&feature=relmfu

http://www.youtube.com/watch?v=QSPXXhmwYf4&feature=relmfu

How to - Articles & User Guides & Tutorials

http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select

iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/

You can download this guide to your iPad.

iPad User Guide for iOS 5

http://itunes.apple.com/us/book/ipad-user-guide-for-ios-5/id470308101?mt=11

 Cheers, Tom 😉

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