Previous 1 2 Next 19 Replies Latest reply: Jan 24, 2013 8:43 AM by chattphotos
Noritamar Level 1 Level 1 (0 points)

Hi,

 

I just got an iPhone 5, and am new to iPhone in general. I have noticed that when I'm away from wi-fi and try to check my email (using the Mail app) it always says there is no Internet connection available. Shouldn't it connect via 3G when I'm not connected to wi-fi? My email is Gmail, and I'm on the Sprint network.

 

Thanks!

 

Nora


iPhone 5, iOS 6
  • Allan Sampson Level 10 Level 10 (123,370 points)

    Do you have internet access with other apps that require it when connected to Sprint's cellular network for internet access?

  • Noritamar Level 1 Level 1 (0 points)

    Yes, I can open Safari and just about any other app that requires Internet access. Mail is the only one that tells me "No Internet connection available" or some such thing. Just to be completely sure, I went out into the parking lot, far enough to completely lose my wi-fi connection and then opened Safari, also opened Stitcher and made sure I could listen to a podcast, and another app that I know requires an Internet connection. The only one that didn't work was Mail. Any clues?

  • Allan Sampson Level 10 Level 10 (123,370 points)

    Try deleting and recreating the email account.

  • Noritamar Level 1 Level 1 (0 points)

    I deleted the account and recreated it last night, but couldn't test it until this morning. Still doesn't work. Funny thing is that I still get the new mail notifications. I hear them while I'm driving to work, but I can't actually check my email unless I'm connected to wi-fi. In the grand scheme of things, this is not life and death. I can always read my Gmail mail through Safari. What it truly is is just plain annoying!

  • PaulM56 Level 1 Level 1 (0 points)

    I have the exact same problem. I'm also on the Sprint network. Could it be a problem with the Sprint network?

  • Noritamar Level 1 Level 1 (0 points)

    Well, I'm glad I'm not the only one. My workaround was to install the Gmail app and use that instead of the iPhone Mail app. No problem getting mail this way. The original problem is still there.

  • Noritamar Level 1 Level 1 (0 points)

    This doesn't describe my problem at all (or PaulM56's). The only time I get an error is when I'm away from a wi-fi connection, then it says there is no Internet connection available. I can still go to Gmail through Safari and read my email there. And, as I did today, I installed the Gmail app. No errors whatsoever with the Gmail app. I can check mail with or without a wi-fi connection. Still, the fact that iPhone Mail acts up is a problem. And, as PaulM56 suspects, I'm also suspecting it might be related to Sprint. Or not. Who knows.

  • Allan Sampson Level 10 Level 10 (123,370 points)

    Did you create the account with the Gmail account preset with the iPhone's Mail app, or as an Exchange account?

     

    If with the Gmail account preset, the account was created as an IMAP account. Try creating the account as an Exchange account if you haven't already done so.

     

    Assessing an email account via webmail access using a browser is not related to accessing an account with an email client and mail server.

  • Noritamar Level 1 Level 1 (0 points)

    I created both the Gmail account preset, as well as the Exchange account (I definitely want my Google contacts and calendar to sync with my phone). I tried both accounts with and without wi-fi and I get the same exact message on both accounts when away from wi-fi. And yes, I know that webmail is completely different from accessing using an email client.

  • Allan Sampson Level 10 Level 10 (123,370 points)

    Are you accessing any other email account besides a Gmail account? If so, the same problem with a different email account provider or the problem is with the Gmail account only?

     

    I have a friend with an iPhone 5 activated with Sprint. He is accessing an email account provided by his internet service provider and an iCloud account with the iPhone's Mail app and he doesn't have this problem.

  • Noritamar Level 1 Level 1 (0 points)

    No, only Gmail. I do have other accounts, but Gmail is my main one. The others I just access from my desktop Mac, using Postbox. There's never anything important enough in the others to worry about checking them on my phone.

     

    And now, I have to go to bed. I've had a rough week. My Mac went into the Apple store ER Tuesday night, and just came home tonight with a new power supply. I've been having withdrawal pains these past couple of days!

     

    For now, I'll just continue to use the Gmail app, which works perfectly well. I'll continue to monitor this thread in case anybody comes up with a permanent solution.

     

    Thanks all!

     

    Nora

  • mgarcia67 Level 1 Level 1 (0 points)

    I am having the same problem. My gmail was working fine for a few days till this morning.  Now its giving me the same "no internet connection" message described above, anyone able to find a solution?

     

    Thanks!

  • P_Rigs Level 1 Level 1 (0 points)

    Nobody has replied to this in days but I would also like to throw my hat in the ring and say that I have this exact same problem.  I am on Sprint and any time I move from a Wifi connection to 3G, the Mail app will not connect.  The only fix to this that I have found is turning my phone off and turning it back on again--if I am on 3G and do this, the mail app will work again, but returns to the "No Internet Connection" when I move to Wifi and off again.  While I am on 3G, I can surf the web, download apps, and overall use a data connection.  It is just the Mail app that refuses to recognize it.  Every change suggested here does not work.

     

    This is on an iPhone 5, if that matters at all.

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