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Mail app on iPhone 5

4533 Views 19 Replies Latest reply: Jan 24, 2013 8:43 AM by chattphotos RSS
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Noritamar Level 1 Level 1 (0 points)
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Oct 17, 2012 11:22 AM

Hi,

 

I just got an iPhone 5, and am new to iPhone in general. I have noticed that when I'm away from wi-fi and try to check my email (using the Mail app) it always says there is no Internet connection available. Shouldn't it connect via 3G when I'm not connected to wi-fi? My email is Gmail, and I'm on the Sprint network.

 

Thanks!

 

Nora

iPhone 5, iOS 6
  • Allan Sampson Level 10 Level 10 (122,150 points)
    Currently Being Moderated
    Oct 17, 2012 11:37 AM (in response to Noritamar)

    Do you have internet access with other apps that require it when connected to Sprint's cellular network for internet access?

  • Allan Sampson Level 10 Level 10 (122,150 points)
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    Oct 17, 2012 12:24 PM (in response to Noritamar)

    Try deleting and recreating the email account.

  • PaulM56 Calculating status...
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    Oct 18, 2012 5:54 PM (in response to Noritamar)

    I have the exact same problem. I'm also on the Sprint network. Could it be a problem with the Sprint network?

  • Allan Sampson Level 10 Level 10 (122,150 points)
    Currently Being Moderated
    Oct 18, 2012 6:13 PM (in response to Noritamar)

    Did you create the account with the Gmail account preset with the iPhone's Mail app, or as an Exchange account?

     

    If with the Gmail account preset, the account was created as an IMAP account. Try creating the account as an Exchange account if you haven't already done so.

     

    Assessing an email account via webmail access using a browser is not related to accessing an account with an email client and mail server.

  • Allan Sampson Level 10 Level 10 (122,150 points)
    Currently Being Moderated
    Oct 18, 2012 6:22 PM (in response to Noritamar)

    Are you accessing any other email account besides a Gmail account? If so, the same problem with a different email account provider or the problem is with the Gmail account only?

     

    I have a friend with an iPhone 5 activated with Sprint. He is accessing an email account provided by his internet service provider and an iCloud account with the iPhone's Mail app and he doesn't have this problem.

  • mgarcia67 Calculating status...
    Currently Being Moderated
    Oct 19, 2012 8:55 AM (in response to Noritamar)

    I am having the same problem. My gmail was working fine for a few days till this morning.  Now its giving me the same "no internet connection" message described above, anyone able to find a solution?

     

    Thanks!

  • P_Rigs Calculating status...
    Currently Being Moderated
    Oct 25, 2012 9:04 AM (in response to Noritamar)

    Nobody has replied to this in days but I would also like to throw my hat in the ring and say that I have this exact same problem.  I am on Sprint and any time I move from a Wifi connection to 3G, the Mail app will not connect.  The only fix to this that I have found is turning my phone off and turning it back on again--if I am on 3G and do this, the mail app will work again, but returns to the "No Internet Connection" when I move to Wifi and off again.  While I am on 3G, I can surf the web, download apps, and overall use a data connection.  It is just the Mail app that refuses to recognize it.  Every change suggested here does not work.

     

    This is on an iPhone 5, if that matters at all.

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