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iTunes doesn't recognize iPhone.

I did all the troubleshooting steps and nothing seems to work. Help...😐

iPhone 5, iOS 6

Posted on Oct 17, 2012 5:59 PM

Reply
20 replies

Nov 8, 2012 7:57 AM in response to lupitamarie

Check if your Adobe Mobile Device USB Driver is installed, you may try to reinstall it.


I had a similar problem few days ago and this did not help though. I received error messages and the driver was unable to be updated/installed. So if your phone still doesn't show up - try the following:


I uninstalled iTunes and reinstalled it then - this should have solved the issue but didn't.

I uninstalled iTunes again and then installed an older version of iTunes and it recnognized my phone immediately.

I just had to delete my itunes library,

Nov 17, 2012 6:19 PM in response to lupitamarie

Try the followings if you're using Windows.

1) Close iTune and Make sure iPhone is plugged in

2) Stop "Apple Mobile Device" service (Run -> services.msc -> Look for Apple Mobile Device and stop it)

3) Uninstall "Apple iPhone" device driver (Run -> devmgmt.msc -> Portable Devices -> right click "Apple iPhone" and select uninstall

4) Start "Apple Mobile Device" service

5) Plug-in your iPhone and let Windows re-install the driver

6) Open iTune and hopefully it should detect your device now.


Let me know if that helps, cheers

Dec 22, 2012 12:17 AM in response to lupitamarie

Check this out.

Since I upgraded to Mountain Lion, due to I bought an iPhone 5 -- I have never been able to get iPhoto to see my iPhone. NOTE! iTunes sees my iPhone. But then I have it set to sync via wi-fi, so that may not be the issue...


I have tried every troubleshooting tip on the web, including all these on this site, and none worked.


However, I found a simple solution that worked perfectly.

Change to a non-Apple USB cable. !!!


For weeks I could not get iPhoto to see my iPhone 5 -- then one day I forgot to charge the phone, and dropped by some little shop that sells iPhone accessories and picked up an iPhone 5 car charger. (3rd party, can't recall the brand).


The cable is white, like the Apple cable, but looks slightly different.


It works. In both USB ports. The other cable does NOT work, in both USB ports. Guaranteed every time.


The Apple cable charges my iPhone, but none of the apps can see it. The 3rd party cable - everything works as you'd expect.


Just thought I'd post this here in case it helps anyone. iCloud photo stream is great for photos, but do you have ANY idea how annoying it's been that I can't get my videos off the phone? You can't believe how frustrated I've been for weeks, and how enlightening this discovery was for me. Good luck!

Mar 14, 2013 2:33 PM in response to Marcus Zheng

Thanks Marcus, your idea worked for me! iPhone5 and Windows7.


Marcus Zheng



Try the followings if you're using Windows.

1) Close iTune and Make sure iPhone is plugged in

2) Stop "Apple Mobile Device" service (Run -> services.msc -> Look for Apple Mobile Device and stop it)

3) Uninstall "Apple iPhone" device driver (Run -> devmgmt.msc -> Portable Devices -> right click "Apple iPhone" and select uninstall

4) Start "Apple Mobile Device" service

5) Plug-in your iPhone and let Windows re-install the driver

6) Open iTune and hopefully it should detect your device now.


Let me know if that helps, cheers

iTunes doesn't recognize iPhone.

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