Q: Battery problem related to kernel panic?
Hello,
A few months ago I had a new (Apple-provided) MacBook battery installed by a non-Apple-affiliated third party. Apple representatives approved this and provided the battery and special screwdriver for free, since I'm covered by US AppleCare but living in a country that doesn't have it.
For about a week, once or twice per day, my MacBook 10.6.8 has been shutting off at random moments when I don't have the power adaptor plugged in. Once was while it was asleep overnight. These would come when the battery showed at 70% or higher. At several points, the battery was almost fully charged yet the indicator showed 2-3 hours until full charge. While plugged in, the computer has also once showed a kernel panic message ("You need to re-start- hold powerbutton...") and once just a black screen with the white light consistantly on that wouldn't go away until I shut down the computer (that was after I'd been away from the computer for a while). I did a SMC reset and that didn't help; neither did installing the latest security update.
I have taken my Macbook in to a local authorized Apple sales location (there are no authorized repair centers here), and the expert there ran diagnostic tests on a server. He told me that everything checked out fine except for my battery, which was installed without screws and also shows up as defective (could be because of installation, jolting from the computer, or defective from the beginning - he didn't know how to tell).
I've been using a USB 3G modem to go online recently.
My questions are these:
- Can a kernel panic be caused by a defective battery? Or is it possible that the loose battery damaged other parts that the diagnostic tests missed?
- Is it safe to use the computer while waiting for a new battery?
- Will AppleCare still cover the computer if the authorized reseller orders and installs the battery for me?
Thanks in advance for your help. Here's the panic report if it helps:
Interval Since Last Panic Report: 2676074 sec
Panics Since Last Report: 1
Anonymous UUID: 477B585C-9673-4511-8EE6-3EB06D97B0C7
Mon Oct 15 14:44:39 2012
panic(cpu 0 caller 0x2abf6a): Kernel trap at 0x0035fe91, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0xa1560214, CR3: 0x00100000, CR4: 0x00000668
EAX: 0x13986e20, EBX: 0x13986d40, ECX: 0xa1560214, EDX: 0xfffff198
CR2: 0xa1560214, EBP: 0x527f3978, ESI: 0xa1560228, EDI: 0x00000010
EFL: 0x00010246, EIP: 0x0035fe91, CS: 0x00000008, DS: 0x081f0010
Error code: 0x00000002
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x527f3788 : 0x21b837 (0x5dd7fc 0x527f37bc 0x223ce1 0x0)
0x527f37d8 : 0x2abf6a (0x59e3d0 0x35fe91 0xe 0x59e59a)
0x527f38b8 : 0x2a1a78 (0x527f38d0 0x13986db0 0x527f3978 0x35fe91)
0x527f38c8 : 0x35fe91 (0xe 0x48 0x10 0x81f0010)
0x527f3978 : 0x35d2f4 (0x13986e20 0xa1560214 0xa1560228 0x1)
0x527f3a98 : 0x35b82b (0x13986e20 0x1 0x1 0x4e9506c5)
0x527f3c68 : 0x350e8c (0x5442e600 0x14 0x527f3c98 0xf3d)
0x527f3ca8 : 0x35252b (0x5442e600 0x14 0x6 0x0)
0x527f3dd8 : 0x352652 (0x5442e600 0x0 0x84bb00 0x847e40)
0x527f3df8 : 0x338bad (0x2 0x545f3d00 0x527f3e78 0x227606)
0x527f3e38 : 0x32520a (0x2 0x545f3d00 0x1 0x4b57d384)
0x527f3ec8 : 0x3212f1 (0x8891004 0x2 0x545f3d00 0x504ded)
0x527f3ef8 : 0x32248f (0x874f04 0x545f3800 0x545f3838 0x527f3f4c)
0x527f3f68 : 0x3226fd (0x0 0x545f3800 0x0 0xb36612c)
0x527f3fc8 : 0x2a179c (0xb366104 0x0 0x10 0x9e66600)
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBook6,1 (Mac-F22C8AC8)
System uptime in nanoseconds: 11234837625515
unloaded kexts:
com.apple.driver.AppleWWANSupport 2.0.4b0 (addr 0x522dc000, size 0x12288) - last unloaded 5765053461367
loaded kexts:
com.huawei.driver.HuaweiDataCardECMData 1.36.03
com.huawei.driver.HuaweiDataCardECMControl 1.35.02
com.huawei.driver.HuaweiDataCardACMData 4.27.04
com.huawei.driver.HuaweiDataCardDriver 4.25.29
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AGPM 100.12.31
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMCCSControl 1.0.20
com.apple.driver.AppleHDA 2.0.5f14
com.apple.driver.AudioAUUC 1.57
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleBacklight 170.0.46
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleMikeyDriver 2.0.5f14
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.driver.AppleLPC 1.5.1
com.apple.GeForce 6.3.6
com.apple.driver.AppleUSBTCButtons 201.6
com.apple.driver.AppleUSBTCKeyboard 201.6
com.apple.iokit.SCSITaskUserClient 2.6.8
com.apple.iokit.IOAHCIBlockStorage 1.6.4
com.apple.driver.AirPortBrcm43224 428.42.4
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBHub 4.2.4
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleAHCIPort 2.1.7
com.apple.nvenet 2.0.17
com.apple.driver.AppleUSBEHCI 4.2.4
com.apple.driver.AppleUSBOHCI 4.2.0
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.14
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.8 - last loaded 5694419548599
com.apple.iokit.IOUSBMassStorageClass 2.6.7
com.apple.driver.DspFuncLib 2.0.5f14
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.nvidia.nv50hal 6.3.6
com.apple.driver.AppleBacklightExpert 1.0.1
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.0.5f14
com.apple.iokit.IOHDAFamily 2.0.5f14
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.1.0d5
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.NVDAResman 6.3.6
com.apple.iokit.IONDRVSupport 2.2.1
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.driver.AppleUSBMultitouch 207.7
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.driver.AppleUSBMergeNub 4.2.4
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.iokit.IOAHCISerialATAPI 1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBFamily 4.2.4
com.apple.driver.NVSMU 2.2.7
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.3.0
System Profile:
Model: MacBook6,1, BootROM MB61.00C8.B00, 2 processors, Intel Core 2 Duo, 2.26 GHz, 4 GB, SMC 1.51f53
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Serial ATA Device: TOSHIBA MK2555GSXF, 232.89 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: HUAWEI Mobile, 0x12d1 (Huawei Technologies Co., Ltd.), 0x1506, 0x24100000 / 3
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth Module, 0x05ac (Apple Inc.), 0x8218, 0x06130000 / 4
MacBook, Mac OS X (10.6.8), New battery (141 cycles)
Posted on Oct 18, 2012 5:18 AM