Java update (removal) issue with ETRADE.

Question

Level 1

10 points

Java update (removal) issue with ETRADE.

After the most recent Java software update that removed Java I am having and issue with my ETRADE Marketcaster real time quotes. After the update I opened Marketcaster and was prompted to download Java from Sun. When I run Marketcaster now it's very very slow and the real-time updates are far from real time. In the past when I opened Marketcaster it would load all 75 stocks that I track instantly. After the update it loads them line by line and takes about 1 minute to fully list all 75. Also when I try to change any font sizes or rearrange columns the caster goes crazy and starts showing multiple versions overlapping each other.

Thanks

iMac, OS X Mountain Lion

Posted on Oct 18, 2012 9:01 AM

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Answer 1

macjack

Level 10

111,168 points

Oct 18, 2012 9:15 AM in response to Seanrobrien

http://www.java.com/en/download/help/mac_uninstall_java.xml

I run E*Trade Pro and I wasn't even tempted to download Java 7. I always wait to hear from E-Trade. They are pretty good at staying behind the curve (and I mean that in a positive way).

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Answer 2

Oct 18, 2012 9:26 AM in response to Seanrobrien

Had the same issue this morning and experienced the same results with downloading Java 7.

Use the E*Trade 360 tab and just keep it open in another tab. Once customized, it works much better than MarketCaster.

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Answer 3

Seanrobrien Author

Level 1

10 points

Oct 18, 2012 9:26 AM in response to macjack

macjack,

I uninstalled Java and re installed. I even spent 25 min on the line with Etrade and no luck.

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Answer 4

macjack

Level 10

111,168 points

Oct 18, 2012 9:32 AM in response to Seanrobrien

Ouch!

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Answer 5

Seanrobrien Author

Level 1

10 points

Oct 18, 2012 9:39 AM in response to macjack

Glenn,

I created a watch list in 360 it doesn’t give me real time quotes. I need to refresh the window for updated quotes. I'm not sure if the Java issue is causing an issue here also.

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Answer 6

Oct 18, 2012 9:53 AM in response to Seanrobrien

At the top of the screen, you should have a button to enable streaming. Also, click on the edit settings in the watchlist window and enable streaming quotes. Your window should stream realtime quotes.

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Answer 7

Oct 18, 2012 10:13 AM in response to Seanrobrien

In addition:

Java has nothing to do with using the 360 view. You don't even need Java installed. Using 360 takes a bit to get use to and setting up, but it works very well. I double tap on the window bar to zoon the window to the full screen width also so I can see it better.

For your java issue, I'm not sure that Java 6 works with the latest security update. I haven't tried to reinstall it myself.

Follow macjack's instructions to install the old plugin back. You will also need to check the Utilities folder to see that Java 6 SE is there and enabled. If it isn't, you can restore it from a TM backup and check the settings to make sure it is enabled.

When doing the above, close browsers first.

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Answer 8

Oct 24, 2012 8:10 AM in response to Seanrobrien

Hey guys -- this worked for me.

support.apple.com/kb/HT5559

Cheers.

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