How do I get rid of printer notifications that don't work?

Question

Level 1

58 points

How do I get rid of printer notifications that don't work?

I keep getting a notification from Apple about updating my printer driver. ("Would you like to download and install software for “Samsung SCX-4623 Series”?"). When I click OK it searches for the driver but says it can't find it, and that I should try again later.

As soon as I close out the dialogue it pops up again, "Would you like to download and install software for “Samsung SCX-4623 Series”?" I have to go through the same process again.

I even went to Samsung's site and downloaded the driver again. Soon after the Apple dialogue appeared.

How do I get rid of this dialogue? It's driving me nuts! 😕

OS X Mountain Lion

Posted on Oct 18, 2012 2:09 PM

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Answer 1

sberman

Level 10

263,619 points

Oct 18, 2012 2:34 PM in response to Greg Wagoner

Have you tried removing and reinstalling your printer using System Preferences?

If not, open System Preferences (under the Apple logo in the menu on the upper left), and click "Print & Scan".

Then highlight your printer and use the minus sign in the lower left to remove it.

Then use the adjacent plus sign to add it again.

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Answer 2

Greg Wagoner Author

Level 1

58 points

Oct 18, 2012 5:12 PM in response to sberman

Darn! Just tried that and it can't find the driver. Will now have to reinstall from Samsung. Guess it was worth the try.

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Answer 3

sberman

Level 10

263,619 points

Oct 18, 2012 8:21 PM in response to Greg Wagoner

In case it helps, here the Mac 101 Printing article: http://support.apple.com/kb/HT4670

Your printer is listed in "Printer and Scanner Software", so the process should eventually find the driver.

The article says it's for Lion, but it's still the most current one in Apple's knowledge base.

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