My mac bookpro stuck on blue screen

Question

My mac bookpro stuck on blue screen

Hi, I hope I have put this on the correct forum. (Please forgive me if I don't use the correct terminology)

I started my Mac Book Pro up (bought in Dec 2011) , signed in as normal (not connected to mains on this occasion).

It started to load my Mail which I had not quit when I last shut computer down. I noticed it showing the symbol for searching for new emails for a lot longer than normal, then I think I may have selected a mail to read when I noticed the spinning rainbow wheel.

It stayed like that for a while so I swiped to move to the next 'desk top' which showed my chosen picture as background and nothing open. The rainbow wheel was still displayed but I could not swipe to another desktop or click on anything.

Not sure what to do I turned the power button off.

After a while I turned it back on again this time connected to the mains, signed in and it did the same again on Mail. Without thinking again I swiped to another desktop where the spinning rainbow wheel carried on.

I did some searching from my iPad and it was suggested command/option/esc to get the force quit up. Nothing happened.

Did some more searching and tried command/option/shift/esc. Yet again no response. I tried to turn it off using the power button to try another suggestion when starting up but it wouldn't respond.

Yet again unsure what to do I put the lid down but when I lifted it again a blue screen appeared.

It is now stuck on this blue screen, no curser or rainbow wheel and no response to anything! I can't even turn it off!

Can anyone suggest anything or is this really bad news?

I did recently use an external hard drive to back up which was just by luck I think!

It is running on OS X 10. ? ( can't check as mac book pro won't let me! but soft ware was up to date)

Thanking you in advance

MacBook Pro

Posted on Oct 18, 2012 2:14 PM

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Answer 1

Oct 18, 2012 3:24 PM in response to confusedorwhat

Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk. You could have some directory corruption. Let us know what errors Disk Repair reports and if DU was able to repair them. This could just be a start in repairs and you may need a better utility to finish the job.

Then Repair Permissions.

No need to report any Permissions errors........we all get them.

 DALE

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Answer 2

Oct 18, 2012 3:34 PM in response to Dale Weisshaar

Thank you Dale for the quick reply.

However, I can't do anything, it is still displaying a blue screen, I can't turn it off let alone start it up again as it's not responding to the power button or any other keys or commands. :-(

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Answer 3

Oct 18, 2012 3:36 PM in response to confusedorwhat

Try a SMC reset.

DALE

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Answer 4

Oct 18, 2012 5:10 PM in response to Dale Weisshaar

Hello again Dale, I managed to turn computer off & restart it in safe mode. I did the Disk Utility which showed loads of group and users differ which I think were all repaired. The ony thing that wasn't was " SUID file "System/library/CoreS/remote Management/ARDAgent.app/contents/macOS/ARDAgent" has been modified and will not be repaired"

I've shut comp down again and restarted as normal. None of the apps open before were open eg MAIL & SAFARI. Opened them & fingers crossed everything seems OK!

Any idea what happened? Don't want it to happen again!

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