Previous 1 2 Next 18 Replies Latest reply: Jul 3, 2013 7:57 PM by Ocean20 Branched to a new discussion.
ThatGayDude Level 1 Level 1

I have uninstalled and reinstalled iTunes several times by following the instructions @

This is a frequent occurance when syncing my iPhone.



Problem signature:

Problem Event Name: APPCRASH
Application Name: ATH.exe
Application Version:
Application Timestamp: 4fb5bca5
Fault Module Name: SSLEAY32.dll
Fault Module Version:
Fault Module Timestamp: 4ff24367
Exception Code: c0000005
Exception Offset: 0000ca0a
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


I am not sure what is the problem, but uninstalling and reinstalling iTunes has no affect on the issue.

iPhone 4 (8GB), Windows 7, Ultimate
  • d56alpine Level 1 Level 1

    I'm running vista 32 bit home basic and have the same issue.  When itunes finds my iphone for wi-fi syncing, this happens often:


    Problem signature:

      Problem Event Name:    APPCRASH

      Application Name:    ATH.exe

      Application Version:

      Application Timestamp:    4fb5bca5

      Fault Module Name:    SSLEAY32.dll

      Fault Module Version:

      Fault Module Timestamp:    4ff24367

      Exception Code:    c0000005

      Exception Offset:    0000ca0a

      OS Version:    6.0.6002.

      Locale ID:    1033

      Additional Information 1:    d6c3

      Additional Information 2:    7db29a0f14b6a1aab7ff31dd2b242964

      Additional Information 3:    dbfc

      Additional Information 4:    3080b4e4dab09366e5ed5e4e5319fef4



    My daughters ipod doesn't seem to cause this error.

  • ToeTripper Level 1 Level 1

    I'm running Vista x64 and I have the same problem.

  • crml1024 Level 1 Level 1

    I have Vista x64 and I have the same problem as well. Is there a resolution on this yet?

  • Davidkade Level 1 Level 1




  • rrigamonte Level 1 Level 1

    Same here , runing Vista32

  • mschneekloth Level 1 Level 1

    I have the exact same error on Vista 32bit after. I am using an iphone 5 to sync with the latest version of itunes. Could his error also be the culprit for another issue since i upgraded to the latest itunes? My sync process never completes and I continue to get a ¨waiting for...¨to complete¨ message. It appears everything transfered, but I end up having to stop sync and disconnect, which is NOT good. Please address. I already unistalled and reinstalled itunes to no avail and that one one time cosuming venture losing all my playlists in the process, ugh!

  • Lexiepex Level 6 Level 6
    Mac OS X

    ATH.exe is an Apple program (as part of iTunes for Windows). It is (was) used to automatically detect an Apple device connected (iPhone....). When you use Taskman.exe you will see that it will drive the CPU "crazy" from time to time, and that is the reason for crashes. I know what it is, but I do not know what to do about it. I advise you ask Apple support.

  • d56alpine Level 1 Level 1

    Just reporting back.  If I leave itunes open, this happens every single day.  We are currently running 4 idevices in wi-fi sync.

  • Martin.Smith Level 1 Level 1

    Same for me ath.exe stops working every day (Vista 32bit) runing 1 device in wi-fi

  • Lexiepex Level 6 Level 6
    Mac OS X

    Uninstall iTunes in Windows is rather difficult. Before reinstall you should uninstall first. I found this for you in an older thread (read carefully):




    Note that the following procedure involves a registry edit. Back up your registry prior to proceeding.


    (1) Do a complete uninstall of iTunes and related software components as per the instructions in the following document (but do not attempt to reinstall iTunes just yet):


    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7:

    (2) Launch Regedit as an administrator. In your Start Search field, type regedit. Right-click on the Regedit entry that comes up and select "Run as administrator" as per the following screenshot:





    (3) In the left-hand pane of Regedit, click the triangle next to HKEY_LOCAL_MACHINE to expand its contents.

    (4) Expand the contents of SOFTWARE

    (5) Expand the contents of Microsoft

    (6) Expand the contents of Windows

    (7) Expand the contents of CurrentVersion

    (8) Expand the contents of Installer

    (9) Expand the contents of UserData

    (10) Expand the contents of S-1-5-18

    (11) Right-click on Components and select "Permissions" as per the following screenshot:





    (12) In the "Permissions for Components" screen that comes up, click the Advanced button:





    (13) In the "Advanced Security Settings for Components" screen that comes up, click the "Owner" tab.

    (14) In the "Owner" tab, check the "Replace owner on subcontainers and objects tickbox, select "Administrators" and click Apply:





    (14a) If (after clicking Apply) you receive a "Registry Editor could not set owner on the key currently selected, or some of its subkeys" message, click OK:





    (15) Click OK in the "Advanced Security Settings for Components" screen.

    (16) Click OK in the "Permissions for Components" screen.

    (17) Quit out of Regedit.

    (18) Try installing iTunes using the latest version of the iTunes installer downloaded from the Apple website:




  • serge1837 Level 1 Level 1

    Same issue, it started for me when I installed itunes 11.02.26


    Nom d’événement du problème : APPCRASH

    Nom de l’application: ATH.exe

    Version de l’application:

    Horodatage de l'application: 4fb5bca5

    Nom du module par défaut: SSLEAY32.dll

    Version du module par défaut:

    Horodateur du module par défaut: 4b6cccb2

    Code de l’exception: c0000005

    Décalage de l’exception: 0000ca0a

    Version du système: 6.0.6002.

    Identificateur de paramètres régionaux: 3084

    Information supplémentaire n° 1: d6c3

    Information supplémentaire n° 2: 7db29a0f14b6a1aab7ff31dd2b242964

    Information supplémentaire n° 3: dbfc

    Information supplémentaire n° 4: 3080b4e4dab09366e5ed5e4e5319fef4

  • Jan North Level 1 Level 1

    Just stumbled upon this attempt at fix, it may work for you:


    Try Deauthorizing computer, wait for that to complete then reauthorize the computer.

  • joe_1 Level 1 Level 1

    Go into.. control panel - start up programs - enable windows media player tray.. I did this and it seemed to work

  • donfromhinton Level 1 Level 1

    Anyone try unchecking the wifi sync and just doing it via cable?

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