HT201263: If you can't update or restore your iPhone, iPad, or iPod touch
Learn about If you can't update or restore your iPhone, iPad, or iPod touch
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All replies
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Helpful answers
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Oct 19, 2012 12:42 AM in response to alexisprevotby uzziahd,u have to put it into recovery mode and restore
STEPS for Forced Recovery:
a. Power the phone off completely
b. Hold down the HOME BUTTON
c. Reconnect to the cable while holding down the home button until iTunes shows up on the iPhone screen...then LET GO of the home button.
d. Then, iTunes on the computer should have this message:
ee. Click OK > Restore
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Oct 14, 2014 4:48 AM in response to alexisprevotby Diavonex,FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary.
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Oct 14, 2014 5:17 AM in response to Diavonexby KayC Yoong,How if step 6 doesn't work, which means iTunes do not detect iPad in recovery mode & did not start automatically?
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Oct 14, 2014 5:23 AM in response to KayC Yoongby Diavonex,1. Use another USB port
2. Use another USB cable
3. Use another computer
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Oct 16, 2014 8:08 AM in response to Diavonexby KayC Yoong,Did not work as well. Sent to mobile clinic, problem solved.
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Oct 16, 2014 9:00 AM in response to KayC Yoongby Star Traveler,And ... what was the solution so that other users here can solve it, too?
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Oct 18, 2014 8:42 PM in response to Star Travelerby KayC Yoong,I have no idea how they recovered it, but my iPad was recovered & reset to factory settings.