MacBook Pro stuck on mute, help!

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Level 1

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MacBook Pro stuck on mute, help!

So, I have a MacBook Pro OS X 10.6.8. Four days ago, after taking a pair of headphones out of the headphone jack, the volume bar greyed out, the input & output devices in System Preference completely disappeared, and my computer won't even play the turn-on chime. I've tried restarting, turning off and turning on, resetting PRAM, going on safe mode, you name it. And yeah, obvious as it is, I've tried wriggling inside the headphone jack to no avail. Any other suggestions before I drag it on down to the Genius Bar?

MacBook Pro, Mac OS X (10.6.8)

Posted on Oct 19, 2012 2:20 PM

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Answer 1

Oct 19, 2012 3:30 PM in response to Cheri0887

Might be corrupted preferences ...

Open the Finder. From the Finder menu bar click Go > Go to Folder

Type or copy/paste: ~/Library/Preferences

Click Go then move the com.apple.soundpref.plist file from the Preferences folder to the Trash.

Restart your Mac.

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Answer 2

Cheri0887 Author

Level 1

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Oct 20, 2012 6:10 AM in response to Carolyn Samit

I did it, but nothing changed…

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Answer 3

Jan 15, 2013 2:23 PM in response to Carolyn Samit

I had the same issue, which started after upgrading the RAM. Trashing the com.apple.soundpref.plist file and restarting did the trick. Thanks!

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Answer 4

Perimack

Level 1

4 points

Mar 4, 2013 2:08 AM in response to Cheri0887

I had same problem.

Stuck headphone plug in and did restart. then removed.

the greyed out mute in preferences came back to black.

all fixed.

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Answer 5

D9Fox

Level 1

0 points

Mar 20, 2014 8:09 PM in response to Cheri0887

right, allow me if you will to drop a bomb, i am a temporary macbook user but from what i can tell, and from what i have read, my notion are correct in regards to these computers, the woman allowing me to use this computer appearently decided that it was okay to spend $900.00 on a machine that works no better then a 5 year old smartphone, and functions like something i bought infected from a pawnshop, the point is that you get what you deserve for buying this device, i had just got done reading another artical on the apple support site in regards to this same issue, you have got a guy that was using a toothpick to fix the issue and it worked and i can't help but laugh because i have never had this issue when using a windows laptop at or around the price range of $280.00, and windows *****...

take it from anon

get a computer, not a toy

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