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Orhan360 Level 1 Level 1

Hello

 

This is my first post here @ Apple Support. I may be considered a newb to some Apple veterans as I am relatively new to the Apple World of things but I come heavily backed with tech-savviness

 

I made a discovery whilst troubleshooting the slow Internet connection I have over my Wi-Fi. This simple configuration will help Mac users with the problem I have been facing for a few months now.

 

Please note - This will only work if you for some reason have the Open Bluetooth Setup Assistant at startup if no keyboard is detected box ticked and/or Open Bluetooth Setup Assistant at startup if no mouse or trackpad is detected box ticked whilst not having the device connected to your Mac.

 

For example if you connect your iPhone to your Mac in order to enable it to be used as a mouse and/or keyboard like I sometimes do the Bluetooth Setup Assistant will remain enabled which will result in very slow Internet over Wi-Fi speeds which is due to conflict between your onboard Bluetooth device and your onboard Wi-Fi device.

 

Just untick the Bluetooth Setup Assistant for the device that is not in use then restart your Mac.

 

I have not yet tried this fix on other Mac's however it is highly probable that this fix is not limited to a Mac Mini.


Mac mini (Mid 2011), OS X Mountain Lion (10.8.2)
Solved by Orhan360 on Feb 22, 2013 1:20 AM Solved

Ok,

 

Firstly can you tell me how you are connecting your keyboard and mouse to your Mac? Bluetooth or USB?

 

Next, on your menu bar right click the Bluetooth Icon and left click Open Bluetooth Preferences.

 

You should now see a window showing your peripherals i.e. Keyboard and Mouse.

 

Left click to highlight your keyboard then left click the Advanced button at the bottom right of the window.

 

You should now be seeing a window with 4 boxes that can be ticked to activate variouse advanced Bluetooth options.

 

Tell me which boxes are ticked Identifying each box by a number allocation i.e. first box being 1 and the second box being 2 and so forth.

 

Now do the same for your Mouse and give me the results.

 

This info will help me determine whether this fix will work for you.

 

Thanks in advance.

  • BDAqua Level 10 Level 10

    Hello & a warm welcome to the forum & Macdom!

     

    Great tip/post, thanks... I've saved the link to this.

  • Orhan360 Level 1 Level 1

    Hello BDAqua and thanks for the warm welcome. I hope that this discovery will help many others. Do you have any idea on how i can turn this post to a User Tip or Announcement? I think it may be a better way of getting the message out to the masses....

  • BDAqua Level 10 Level 10

    https://discussions.apple.com/thread/3944242?start=0&tstart=0

     

    You cannot create a user tip until you haved reached level 5 - at least 4000 reputation points - sorry.

     

    See this:

     

    User Tips: Orientation: https://discussions.apple.com/docs/DOC-3441

     

    Regards

    Léonie

  • pberk Level 2 Level 2

    Thank you Orhan... this really helped me with a "back-burner issue" that wasn't bad enough to spend time on, but was nagingly annoying...

  • Orhan360 Level 1 Level 1

    You are most welcome pberk. Happy to hear this fix is helping others!

     

    I forgot to mention that this will also solve intermittent Wi-Fi connections.

  • lcheme Level 1 Level 1

    I want to say ba biggggg THANK YOU!!!

     

    You just saved me a ton of time and money.  I've had my Mac Mini for over 5 years now and it'd been sitting around doing nothing since I've bought more Mac's since.  I decided to revive the system and reset it to original specs.  Everything worked great until I started to use the internet, very slow and cumbersome.  My wife told me to just go buy another one and forget about the old one.  I did a quick search and found your thread.  Followed your instructions and it's working perfect!

     

    Running like new again.

     

    Thank you

  • cmatute Level 1 Level 1

    Would you please elaborate on how to fix this? The wording on the Original Post confuses me a little bit. I am having the same problem on my brand new 2012 Mac Mini. Kills me. Thanks!

  • cmatute Level 1 Level 1

    Would you please elaborate on how to fix this? The wording on the Original Post confuses me a little bit. I am having the same problem on my brand new 2012 Mac Mini. Kills me. Thanks!

  • Orhan360 Level 1 Level 1

    Hello Icheme,

     

    Your wifes solution was an interesting one. Women

     

    Happy to hear the fix worked for you!

  • Orhan360 Level 1 Level 1

    Hello cmatute,

     

    At what point did you lose yourself?

  • cmatute Level 1 Level 1

    To be honest, from the start! Could you please explain it step by step please? I would really appreciate it, thanks!

  • Orhan360 Level 1 Level 1

    Ok,

     

    Firstly can you tell me how you are connecting your keyboard and mouse to your Mac? Bluetooth or USB?

     

    Next, on your menu bar right click the Bluetooth Icon and left click Open Bluetooth Preferences.

     

    You should now see a window showing your peripherals i.e. Keyboard and Mouse.

     

    Left click to highlight your keyboard then left click the Advanced button at the bottom right of the window.

     

    You should now be seeing a window with 4 boxes that can be ticked to activate variouse advanced Bluetooth options.

     

    Tell me which boxes are ticked Identifying each box by a number allocation i.e. first box being 1 and the second box being 2 and so forth.

     

    Now do the same for your Mouse and give me the results.

     

    This info will help me determine whether this fix will work for you.

     

    Thanks in advance.

  • Alexis Ramel Level 1 Level 1

    Thanks for the tip.

    I will try when I am home.

     

    I have this issue since a little while and I was going nuts over what could be the problem.

    My Internet was fine using BootCamp, that got me thinking there was something wrong with OS X.

  • fernandofromtampa Level 1 Level 1

    I have the same problem.

    bluetooth apple keyboard I have checked 1,2,3

    Trackpad  1,2,3

    Mouse 1,2,3

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