Previous 1 2 Next 24 Replies Latest reply: Aug 3, 2013 9:23 PM by Watto95
PranveraV Level 1 (0 points)

My facetime and Imessage say this everytime I sign in. I've bought my MacBook Pro two days ago and I'm really disappointed that this is happening. Facetime & Imessage work perfectly fine on my IPod and IPhone. I'm positive that my email and password are correct. What should I do? Please help. file://localhost/Users/Pamela/Desktop/Screen%20Shot%202012-10-20%20at%209.52.26 %20AM.pngScreen Shot 2012-10-20 at 9.52.26 AM.png

Mac Pro
  • The hatter Level 9 (60,930 points)

    Get this moved to the proper forums. There are forums for notebooks and the others. And we are end users.

  • PranveraV Level 1 (0 points)

    Thank you but how do I do that?

  • JayFen Level 1 (0 points)

    Facetime runs in all OS X devices, so THIS is the proper forum !

  • PranveraV Level 1 (0 points)

    so what do you think I should do?

  • JayFen Level 1 (0 points)

    Just keep digging, because there is no easy fix to this problem, I haven't being able to find one to my problem which is running Lion and finding out that my FaceTime version is newer to the one in the Appstore (???) and I can't delete it, upgrade it or re install it, and as far as I can tell, it does not even communicate to the outside of my iMac...

    Hope you find an answer to your problem.

  • Marco_silvio Level 1 (0 points)

    Got the latest iPad yesterday trying to log in on my face time and iMessage but always cames up incorrect user name or password then I loged in on my iTunes and it works surely if it was something wrong with my password and user name it wouldn't let me log in on iTunes  please can some one help me

  • the.joker777 Level 1 (0 points)

    hi guys, my girlfriend has the same problem. what do you think to do another apple account? couldn't be an account problem?

  • JayFen Level 1 (0 points)

    I don't think that will help, I have done it already and nothing.

    The thing is that FaceTime doesn't even establish an outside connection, it doesn't connect at all, so no matter what aacount you use, the result willbe the same.

    Try writing whatever mail address or password you can think of, and the result will be the same, that is what happens to me here.

  • the.joker777 Level 1 (0 points)

    So what do you think to get the MacBook to an apple store? Should they solve this problem or would it be just a waste of time? Becouse I payed it a lot of money and I don't want any stupid bug!

  • JayFen Level 1 (0 points)

    Depending on how new your Mac is, you could try the telephone or on line assitance, if not, take your Mac to the store and good luck, because I've done all of the above and they don't have the slightest clue of why this happens. For me is that the version that comes with Lion, is flawed on some systems, and I coulldn't uninstall it or download the one in the Appstore (which is an earlier version) because the one already installed in my Mac.

    I too bugs me like carzy because I hate something not workinf with my very expensive Mac.

    I'm at the moment hoping that all this racket gets the attention of someone that can help us with this.

  • JimmyJade007 Level 1 (0 points)

    Hey. Same problem here.  Facetime works fine on my iphone 5 and my ipad (3rd gen) but on my imac i get the same problem you described above:(  Can anyone help???

  • JPRS Level 1 (5 points)

    Hi !


    The problem, in most cases (unless the case has been changed motherboard or things like that), when messages and Facetime fails, it is because the "hosts" file has changed voluntarily or involuntarily as there are programs that change without asking.




    1. Make sure the time is set automatically (System Preferences> Date & Time)

    2. open "Terminal" (or from spotlight type "Terminal" and abirla)

    wrote the following:


                                   sudo pico / private / etc / hosts (if you do nothing hit enter)


    3. Will appear "Password", which we type our password logon, to give us permission to modify this file.


    4. With the arrow keys, search any line on which are the words "" or "".


    5. We introduce at the begining of the lines that contain one of those words, the # sign, and a space. at the begining of the lines, ok?


    6. Once we have written the corresponding # in lines with the words I've written before, press CTRL X, then Y (to save changes), then press (enter).


    7.Close Terminal entirely.


    8. Open FaceTime and connect with the Apple ID and .... voilà! Online!


    Best regards, and I hope this will be your solution!

  • PranveraV Level 1 (0 points)

    Hi! Thank you so much! This worked! I've tried to fix it for so long and it's finally working!

    I guess I didn't do it correctly the first time but the second time it actually worked! Thank you!!

  • PranveraV Level 1 (0 points)

    Look at JPRS's respose! It really works!

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