6 Replies Latest reply: Oct 20, 2012 9:47 AM by Susanneroonie
Susanneroonie Level 1 Level 1 (0 points)

I'm able to sign in with Itunes but not the App store. Why will one accept my ID and password, but not the other? This is annoying and troublesome. Thank you.

iMac, Mac OS X (10.7.5)
  • Carolyn Samit Level 10 Level 10 (95,985 points)

    Try deleting App Store cookies ...


    Quit the App Store if it's open.


    Now open the Finder. From the Finder menu bar click Go > Go to Folder


    Type or copy/paste:  ~/Library/Cookies


    Click Go then move the com.apple.appstore.plist file from the Cookies folder to the Trash.



    Relaunch the App Store.

  • Dah•veed Level 7 Level 7 (32,335 points)

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.


    Can you describe what happens when you try to sign into your account with the MAS? What alerts are popping up? Can you provide a screenshot?

  • Susanneroonie Level 1 Level 1 (0 points)

    This didn't work unfortunately.  Your name is familiar to me for some reason. Thanks for the advice.

  • Susanneroonie Level 1 Level 1 (0 points)

    I don't know how to do a screen shot but here's what happens:

    App Store:

    When I try to open the file there is a grey screen and in the middle it says

       Cannot Connect to the App Store.

    It won't accept a sign in and efforts produce an error sign in bright red:

       Connection Failed.  When the failure message appears it's on the sign in menu under my apple id which is there. But my password is not. The same password allowed me in here and allowed me to purchase a Star Trek episode from Iturnes. Weird. Thanks for your help.

  • Dah•veed Level 7 Level 7 (32,335 points)

    You might try this;


    1. Got to Sys Prefs/Network

    2. Eliminate all of the Network resources by highlighting them and clicking the - symbol at the bottom (be sure to note the configuration before eliminating them)

    3. Restart your Mac. Restore the Network resources by clicking the + symbol to add each one and then reconfigure

    4. Try the MAS again.


    If that doesn't help, I would consider downloading and reinstalling 10.7.5 over the existing 10.7.5 and hope that it corrects what may be missing or corrupted;


  • Susanneroonie Level 1 Level 1 (0 points)

    Thank you for the advice. I don't feel comfortable doing that as I'm not super techie. There are a bunch of other issues with my computer and I think it might need to go to the Genius Bar. Thank you so much.