8 Replies Latest reply: Oct 20, 2012 9:19 PM by John Galt
Ed on iPad Level 1 (0 points)

I just got a recall notice saying the hard drive in my Imac is likely to fail and I need to get it replaced.  How likely is this to really happen?  It's the 1 terabite drive and works great right now.  It's only about 2 years old.  Also, if I take it to the Apple store, will they do a mirror image of it or do I need to reinstall everything incuding Microsoft office myself?  I am not happy about this, given what this computer costs.

  • nick101 Level 5 (5,025 points)

    They wouldn't be recalling it if there wasn't a substantial risk - it's a *very* expensive exercise, but the drive has know problems


    They will back up and restore the drive contents as part of the service. You would be wise to do your own backup first, before you take it in. No point in taking any risks at all.


    You may not be happy about it, but you'll be a lot less happy if the drive fails and you lose your iMac


    Take it in. Get it done.

  • mcsound Level 2 (285 points)

    As nick101 said, you'll be a lot less happy if your drive fails and you lose data.  I do have to say that I don't think that transferring your info is part of the service.  I looked at Apple's website and they say that YOU should back up your information before you bring it in for service.  Anytime I have been at the Genius Bar you must sign the paper work that states that YOU are responsible for backing up your information.  Apple is not responsible for data lost as a result of component failure or replacement.


    If you are not doing regular backups of your data already, you are fllirting with disaster.

  • Paul_31 Level 6 (13,635 points)

    Agreed - Apple or their AASP's won't do the back-up for you. I had my drive changed this week and they specifically checked that I had copied my data (I keep multiple back-ups so no problem).

    Make a back-up first - preferably more than one

  • baltwo Level 9 (62,215 points)

    See https://discussions.apple.com/thread/4449562?start=0&tstart=0 for more on backing up and other items.

  • John Galt Level 8 (45,936 points)

    It is 100% likely to fail, eventually, just as all mechanical devices will. You should maintain backups whether or not a recall were in effect.


    As long as you do, there is no rush, but if there is a time limit on the recall be sure to do it before then.

  • baltwo Level 9 (62,215 points)

    John Galt wrote:

    As long as you do [routinely backup], there is no rush, but if there is a time limit on the recall be sure to do it before then.

    Apple says:


    Apple will replace affected 1TB Seagate hard drives, free of charge, for three years from your iMac’s original date of purchase or until April 12, 2013, whichever provides longer coverage for you.


    Since I bought mine on 4 Apr 10, it's good until 12 Apr 13.

  • Ed on iPad Level 1 (0 points)

    If I backup my iMac, then swap the hard drive for a new one, and then restore, will things like Microsoft Office and Turbo Tax be there or will I need to manually reinstall those programs that didn't come on the OS??

  • John Galt Level 8 (45,936 points)

    If you restore from the backup to the replacement HD, it will be as if nothing happened.


    Never bring a Mac anywhere near a Genius Bar without having backed up its HD.