Constantly have to reset network settings on iphone 5

Question

Level 1

8 points

Constantly have to reset network settings on iphone 5

So is there something wrong with my phone? Do I need to have it replaced? I am constantly having to "reset network settings" to get features to work. I notice it occasionally loses service. I notice that often it will not let me send SMS text messages, especially picture texts. I notice that I am often not receiving voicemails. How am I supposed to know if I have a voicemail if I have to reset the network settings to get the voicemail to come through? All of the above are temporarily fixed when I go settings > general > reset > reset network settings

I have verizon. I work in the same office and live in the same house. I have had an iphone 4 for 2 or 3 years now with no problems. Nothing about any of my locations has changed. All I did was upgrade to the iphone 5.

What should I do? Any ideas? I shouldn't have to reset network settings that often. Can I take my phone to an apple store and just swap it out with a new one?

Any advice is greatly appreciated. Thanks for your help!

David

iPhone 5, iOS 6

Posted on Oct 20, 2012 8:36 PM

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Answer 1

diesel vdub

Level 7

22,178 points

Oct 21, 2012 5:23 AM in response to djoyner2232

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new.

You could also try replacing the SIM (not entirely certain that is even relavant with Verizon) or contacting Verizon to ensure it is not a network or account issue.

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Answer 2

djoyner2232 Author

Level 1

8 points

Oct 21, 2012 8:04 AM in response to diesel vdub

I have reset and restart many times. I have to do it weekly. If I've never had an issue for years on my iphone 4 but now all of a sudden have these issues on the iphone 5, is that not a phone problem? What I am wanting to know is if I can go to an apple store and just have it swapped out for a working phone?

Thanks!

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Answer 3

diesel vdub

Level 7

22,178 points

Oct 21, 2012 9:25 AM in response to djoyner2232

Then the next steps are to restore from backup and if that does not resolve, restore as new.

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Answer 4

blueeos

Level 1

87 points

Oct 21, 2012 9:29 AM in response to djoyner2232

Take it back to an Apple store for a check. It might be something simple. My new IP5 stopped sending text messages although it was able to receive them. I was torqued and thought I needed a new phone.

Made an appointment at the Genius bar and went in. The first guy I talked with before my appointment said he had the same trouble and the correction was to "turn off" the "message Subject line" under Messages. Did so and the problem went bye-bye. And it was a good thing because I hated the Subject line in texting.

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Answer 5

zoekkorn

Level 1

0 points

Feb 4, 2015 8:48 PM in response to djoyner2232

I Have the same problem with my iPhone 5! Did you ever get it resolved or is it hopeless?

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Answer 6

diesel vdub

Level 7

22,178 points

Feb 4, 2015 9:02 PM in response to zoekkorn

The only thing hopeless is responding to a 2+ year old thread.

Try reading it next time and following all the troubleshooting steps provided.

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Answer 7

ISBCCHF

Level 1

0 points

Mar 9, 2015 11:29 AM in response to diesel vdub

zoekkorn is right in asking if the problems got resolved. I also tried almost every step including replacing the phone and the issue is still happening.

The only thing I haven't tried yet is to restore the iP as new. In this case I will lose all my data and I'm still not certain if that fixes anything.

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Answer 8

Cmsherer

Level 1

4 points

Jan 23, 2017 9:31 AM in response to ISBCCHF

How is this not resolved?? I have had this issue on multiple phones and have tried all troubleshooting options and it keeps presenting itself even now, on a 6s on iOS 10.2

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