HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

Learn about iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
Benpat

Q: Havw windows 7 system with latest itune. Can burn a playlist to cd. @Disc Burner or software not found' error appears. Any ideas as what I need to do get round this problem? Thanks.

Have Windows 7 system on my new computer. Installed latest Itune . Cannot burn a playlist to a cd. Error ' Disc Burner or software not found' appears. Any suggestions?

Posted on Oct 21, 2012 6:08 AM

Close

Q: Havw windows 7 system with latest itune. Can burn a playlist to cd. @Disc Burner or software not found' error appears. Any ideas a ... more

  • All replies
  • Helpful answers

  • by b noir,

    b noir b noir Oct 28, 2012 3:36 PM in response to Benpat
    Level 9 (72,124 points)
    Oct 28, 2012 3:36 PM in response to Benpat

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

  • by lecyaprn,

    lecyaprn lecyaprn Apr 9, 2013 7:40 PM in response to b noir
    Level 1 (0 points)
    Apr 9, 2013 7:40 PM in response to b noir

    Microsoft Windows 7 x64 Home Premium Edition (Build 7600)

    SAMSUNG ELECTRONICS CO., LTD. M300A2A

    iTunes 11.0.2.26

    QuickTime not available

    FairPlay 2.3.31

    Apple Application Support 2.3.3

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.1.0.13

    Apple Mobile Device Driver 1.63.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 0017B5C00BD800A0

     

     

    Current user is not an administrator.

    The current local date and time is 2013-04-09 21:39:31.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    Intel Corporation, Intel(R) HD Graphics Family

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    iPodService 11.0.2.26 (x64) is currently running.

    iTunesHelper 11.0.2.26 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.