HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
Learn about iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after installQ: Havw windows 7 system with latest itune. Can burn a playlist to cd. @Disc Burner or software not found' error appears. Any ideas a ... Havw windows 7 system with latest itune. Can burn a playlist to cd. @Disc Burner or software not found' error appears. Any ideas as what I need to do get round this problem? Thanks. more
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Helpful answers
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Oct 28, 2012 3:36 PM in response to Benpatby b noir,Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)
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Apr 9, 2013 7:40 PM in response to b noirby lecyaprn,Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
SAMSUNG ELECTRONICS CO., LTD. M300A2A
iTunes 11.0.2.26
QuickTime not available
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0017B5C00BD800A0
Current user is not an administrator.
The current local date and time is 2013-04-09 21:39:31.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

