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User profile for user: Marie-AndreeC
Marie-AndreeC Author
User level: Level 1
0 points

Macbook pro retina keeps crashing

Hi, I purchase the new macbook pro retina this summer. Since few weeks now it keeps crashing over and over, particularly when it is on screen saver mode (for ex. during lunch time, or when I leave my desk for long time). Here is one of many reports that I had:

Please help, it is my first mac and I just dont know what to do..

Thanks

Marie-Andrée


Interval Since Last Panic Report: 38303 sec

Panics Since Last Report: 3

Anonymous UUID: F0C6E273-B904-4C93-96E4-C7ABA07D69FE


Wed Oct 17 16:00:23 2012

panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81e20267, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff80d4294a38, CR3: 0x0000000000100000, CR4: 0x00000000001606e0

RAX: 0xffffff7f81ebf520, RBX: 0x0000000000000001, RCX: 0x0000000000000000, RDX: 0x0000000000000008

RSP: 0xffffff8106ebbc80, RBP: 0xffffff8106ebbcb0, RSI: 0xffffff8015952800, RDI: 0xffffff80d3a78000

R8: 0x0000000000000000, R9: 0xffffff8021d15000, R10: 0x000000000000007c, R11: 0x0000000000083d60

R12: 0xffffff80d3a78270, R13: 0xffffff80d428c000, R14: 0xffffff8015952800, R15: 0xffffff80d3a78000

RFL: 0x0000000000010286, RIP: 0xffffff7f81e20267, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0xffffff80d4294a38, Error code: 0x0000000000000000, Faulting CPU: 0x2


Backtrace (CPU 2), Frame : Return Address

0xffffff8106ebb930 : 0xffffff8000220792

0xffffff8106ebb9b0 : 0xffffff80002c4794

0xffffff8106ebbb60 : 0xffffff80002da55d

0xffffff8106ebbb80 : 0xffffff7f81e20267

0xffffff8106ebbcb0 : 0xffffff7f81e1fab3

0xffffff8106ebbce0 : 0xffffff7f81e1fdf5

0xffffff8106ebbd10 : 0xffffff7f80861832

0xffffff8106ebbd50 : 0xffffff7f80893528

0xffffff8106ebbdc0 : 0xffffff7f80893d9f

0xffffff8106ebbe20 : 0xffffff7f808654c5

0xffffff8106ebbe60 : 0xffffff7f80865628

0xffffff8106ebbe90 : 0xffffff7f80868fd7

0xffffff8106ebbef0 : 0xffffff800063d4d6

0xffffff8106ebbf30 : 0xffffff800063c250

0xffffff8106ebbf70 : 0xffffff800063c0f4

0xffffff8106ebbfb0 : 0xffffff8000820057

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80856000->0xffffff7f8088efff

dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000

com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f8088f000->0xffffff7f808a0fff

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80856000

dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000

com.apple.GeForce(7.3.2)[7E1D7726-416F-3716-ACCB-E1E276E35002]@0xffffff7f81e1d0 00->0xffffff7f81edffff

dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 a1000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f8088f000

dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80856000


BSD process name corresponding to current thread: kernel_task


Mac OS version:

11G63


Kernel version:

Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)


System uptime in nanoseconds: 11789545851692

last loaded kext at 1166823769288: com.apple.driver.AppleBluetoothHIDKeyboard 160.7 (addr 0xffffff7f807ca000, size 20480)

last unloaded kext at 191900317684: com.apple.iokit.IOEthernetAVBController 1.0.1b1 (addr 0xffffff7f81921000, size 20480)

loaded kexts:

  1. com.mcafee.kext.Virex 1.1.0d1
  2. at.obdev.nke.LittleSnitch 3854
  3. com.apple.driver.AppleBluetoothMultitouch 70.12
  4. com.apple.driver.AppleHWSensor 1.9.5d0
  5. com.apple.filesystems.autofs 3.0
  6. com.apple.driver.AGPM 100.12.75
  7. com.apple.driver.ApplePlatformEnabler 2.0.5d3
  8. com.apple.driver.X86PlatformShim 5.0.0d8
  9. com.apple.driver.AudioAUUC 1.59
  10. com.apple.driver.AppleMikeyHIDDriver 122
  11. com.apple.driver.AppleHDA 2.2.5a5
  12. com.apple.driver.AppleUpstreamUserClient 3.5.9
  13. com.apple.driver.AppleMikeyDriver 2.2.5a5
  14. com.apple.driver.AppleIntelHD4000Graphics 7.3.2
  15. com.apple.driver.AppleSMCPDRC 5.0.0d8
  16. com.apple.iokit.IOUserEthernet 1.0.0d1
  17. com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
  18. com.apple.Dont_Steal_Mac_OS_X 7.0.0
  19. com.apple.GeForce 7.3.2
  20. com.apple.driver.AppleSMCLMU 2.0.1d2
  21. com.apple.driver.AudioIPCDriver 1.2.3
  22. com.apple.driver.AppleMuxControl 3.1.33
  23. com.apple.driver.ApplePolicyControl 3.1.33
  24. com.apple.driver.AppleLPC 1.6.0
  25. com.apple.driver.AppleMCCSControl 1.0.33
  26. com.apple.driver.AppleIntelFramebufferCapri 7.3.2
  27. com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
  28. com.apple.driver.AppleUSBTCButtons 227.6
  29. com.apple.driver.AppleUSBTCKeyboard 227.6
  30. com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
  31. com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
  32. com.apple.BootCache 33
  33. com.apple.driver.XsanFilter 404
  34. com.apple.iokit.IOAHCIBlockStorage 2.1.0
  35. com.apple.driver.AirPort.Brcm4331 561.7.22
  36. com.apple.driver.AppleSDXC 1.2.2
  37. com.apple.driver.AppleUSBHub 5.1.0
  38. com.apple.driver.AppleEFINVRAM 1.6.1
  39. com.apple.driver.AppleAHCIPort 2.3.1
  40. com.apple.driver.AppleUSBEHCI 5.1.0
  41. com.apple.driver.AppleUSBXHCI 1.1.0
  42. com.apple.driver.AppleSmartBatteryManager 161.0.0
  43. com.apple.driver.AppleACPIButtons 1.5
  44. com.apple.driver.AppleRTC 1.5
  45. com.apple.driver.AppleHPET 1.7
  46. com.apple.driver.AppleSMBIOS 1.9
  47. com.apple.driver.AppleACPIEC 1.5
  48. com.apple.driver.AppleAPIC 1.6
  49. com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
  50. com.apple.nke.applicationfirewall 3.2.30
  51. com.apple.security.quarantine 1.4
  52. com.apple.security.TMSafetyNet 8
  53. com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
  54. com.apple.driver.AppleBluetoothHIDKeyboard 160.7
  55. com.apple.driver.AppleHIDKeyboard 160.7
  56. com.apple.driver.IOBluetoothHIDDriver 4.0.8f17
  57. com.apple.driver.AppleMultitouchDriver 231.4
  58. com.apple.kext.triggers 1.0
  59. com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
  60. com.apple.driver.DspFuncLib 2.2.5a5
  61. com.apple.iokit.IOSurface 80.0.2
  62. com.apple.iokit.IOSerialFamily 10.0.5
  63. com.apple.iokit.IOAudioFamily 1.8.6fc18
  64. com.apple.kext.OSvKernDSPLib 1.3
  65. com.apple.driver.AppleHDAController 2.2.5a5
  66. com.apple.iokit.IOHDAFamily 2.2.5a5
  67. com.apple.driver.AppleGraphicsControl 3.1.33
  68. com.apple.driver.AppleSMBusPCI 1.0.10d0
  69. com.apple.driver.AppleBacklightExpert 1.0.4
  70. com.apple.driver.X86PlatformPlugin 5.1.1d6
  71. com.apple.driver.AppleSMC 3.1.3d10
  72. com.apple.driver.IOPlatformPluginFamily 5.1.1d6
  73. com.apple.nvidia.nvGK100hal 7.3.2
  74. com.apple.driver.AppleSMBusController 1.0.10d0
  75. com.apple.NVDAResman 7.3.2
  76. com.apple.iokit.IONDRVSupport 2.3.4
  77. com.apple.iokit.IOGraphicsFamily 2.3.4
  78. com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
  79. com.apple.iokit.IOBluetoothFamily 4.0.8f17
  80. com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
  81. com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
  82. com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
  83. com.apple.driver.AppleUSBMultitouch 230.5
  84. com.apple.iokit.IOUSBHIDDriver 5.0.0
  85. com.apple.driver.AppleUSBMergeNub 5.1.0
  86. com.apple.driver.AppleUSBComposite 5.0.0
  87. com.apple.driver.AppleThunderboltNHI 1.6.0
  88. com.apple.iokit.IOThunderboltFamily 2.0.3
  89. com.apple.iokit.IO80211Family 420.3
  90. com.apple.iokit.IONetworkingFamily 2.1
  91. com.apple.iokit.IOUSBUserClient 5.0.0
  92. com.apple.iokit.IOAHCIFamily 2.0.8
  93. com.apple.iokit.IOUSBFamily 5.1.0
  94. com.apple.driver.AppleEFIRuntime 1.6.1
  95. com.apple.iokit.IOHIDFamily 1.7.1
  96. com.apple.iokit.IOSMBusFamily 1.1
  97. com.apple.security.sandbox 177.8
  98. com.apple.kext.AppleMatch 1.0.0d1
  99. com.apple.driver.DiskImages 331.7
  100. com.apple.iokit.IOStorageFamily 1.7.2
  101. com.apple.driver.AppleKeyStore 28.18
  102. com.apple.driver.AppleACPIPlatform 1.5
  103. com.apple.iokit.IOPCIFamily 2.7
  104. com.apple.iokit.IOACPIFamily 1.4

Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f32

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.198.19.22)

Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM256E, 251 GB

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3

USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 8

MacBook Pro with Retina display, Mac OS X (10.7.5)

Posted on Oct 21, 2012 7:27 AM

Reply
3 replies
User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
127,717 points

Oct 21, 2012 7:42 AM in response to Marie-AndreeC

Don't use "flurry" screensaver, it takes liberties with graphics drivers and causes trouble.


Your panic is a page fault, which happens when software makes a reference to non-existent memory. It happened in software called by the graphics drivers:

panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81e20267, type 14=page fault

...

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(2.3.4)


Un-modified Mac OS X kernel almost never has a kernel panic. Unfortunately, you have modified the Apple kernel by installing these non-Apple extensions. If you would like Apple to help you, you will need to replicate the panic with these extensions removed:


  • com.mcafee.kext.Virex 1.1.0d1
  • at.obdev.nke.LittleSnitch 3854


Reply
User profile for user: The hatter
The hatter
User level: Level 9
60,990 points

Oct 21, 2012 7:51 AM in response to Marie-AndreeC

Places:


MacBook Pro
https://discussions.apple.com/community/notebooks/macbook_pro

http://www.apple.com/support/macbookpro


This place is workstation users.,


You want Lion and you want to troubleshoot extensions, drivers, safe boot, clean install maybe.


You can try Apple Hardware Test too.


Isolating Issues in Mac OS

http://support.apple.com/kb/TS1388


https://www.apple.com/support/osx/

https://www.apple.com/support/quickassist/

http://www.apple.com/support/mac101/help/


Recovery Mode


General purpose Mac troubleshooting guide: Isolating issues in Mac OS X


Creating a temporary user to isolate user-specific problems: Isolating an issue by using another user account

Identifying resource hogs and other tips: Using Activity Monitor to read System Memory and determine how much RAM is being used

Starting the computer in "safe mode": Mac OS X: What is Safe Boot, Safe Mode?

To identify potential hardware problems: Apple Hardware Test

General Mac maintenance: Tips to keep your Mac in top form


>> See you got a more focused answer.

Reply

Macbook pro retina keeps crashing

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