macbook air keeps restarting

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macbook air keeps restarting

Macbook Air keeps saying it had to close down and then restarting and then asking to send a report to Apple. Been going on for months and just really bad this month? Help?

MacBook Air, Mac OS X (10.7.5)

Posted on Oct 21, 2012 8:20 PM

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Answer 1

bewellhappy Author

Level 1

0 points

Oct 21, 2012 8:24 PM in response to bewellhappy

Sorry I am a nube here is the Interval Since Last Panic Report: 1646 sec

Panics Since Last Report: 1

Anonymous UUID: 18A2FDB1-876F-4C0E-BAF2-B50D867374AC

Mon Oct 22 14:12:27 2012

panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81660e1f, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff806a7a0628, CR3: 0x0000000000100000, CR4: 0x00000000001606e0

RAX: 0xffffff806a5721f8, RBX: 0xffffff806a572000, RCX: 0x000000000008590b, RDX: 0x0000000000000000

RSP: 0xffffff8078dabbc0, RBP: 0xffffff8078dabca0, RSI: 0x000000807e8de986, RDI: 0xffffff8078dabc39

R8: 0x000000000000001f, R9: 0xffffffffffffff00, R10: 0xffffffffffffffdf, R11: 0x00000000e0000000

R12: 0xffffff806a79e000, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff8078dabbc0

RFL: 0x0000000000010286, RIP: 0xffffff7f81660e1f, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0xffffff806a7a0628, Error code: 0x0000000000000000, Faulting CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff8078dab870 : 0xffffff8000220792

0xffffff8078dab8f0 : 0xffffff80002c4794

0xffffff8078dabaa0 : 0xffffff80002da55d

0xffffff8078dabac0 : 0xffffff7f81660e1f

0xffffff8078dabca0 : 0xffffff7f8167dc05

0xffffff8078dabce0 : 0xffffff7f8165f257

0xffffff8078dabd10 : 0xffffff7f80c5c832

0xffffff8078dabd50 : 0xffffff7f816e74f0

0xffffff8078dabda0 : 0xffffff7f816e9692

0xffffff8078dabde0 : 0xffffff7f816e97c4

0xffffff8078dabe20 : 0xffffff7f80c604c5

0xffffff8078dabe60 : 0xffffff7f80c60628

0xffffff8078dabe90 : 0xffffff7f80c63fd7

0xffffff8078dabef0 : 0xffffff800063d4d6

0xffffff8078dabf30 : 0xffffff800063c250

0xffffff8078dabf70 : 0xffffff800063c0f4

0xffffff8078dabfb0 : 0xffffff8000820057

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80c51000->0xffffff7f80c89fff

dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000

com.apple.driver.AppleIntelFramebufferCapri(7.3.2)[5D02E509-F60D-3312-9C3C-AF47 D6622C85]@0xffffff7f816dc000->0xffffff7f81739fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[19BAB11C-CE5E-3068-AD10-132019C59D6C]@0xfffff f7f80bfa000

dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80c51000

com.apple.driver.AppleIntelHD4000Graphics(7.3.2)[AD64F3E5-2838-3046-A9EA-1CB6C9 769436]@0xffffff7f8165c000->0xffffff7f816c2fff

dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8082b000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80c8a000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80c51000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

11G63

Kernel version:

Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64

Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5

System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)

System uptime in nanoseconds: 1659581755001

last loaded kext at 5199284890: com.apple.filesystems.autofs 3.0 (addr 0xffffff7f81209000, size 45056)

last unloaded kext at 140183179172: com.apple.driver.AppleUSBTCKeyEventDriver 227.6 (addr 0xffffff7f81496000, size 8192)

loaded kexts:

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AGPM 100.12.75

com.apple.driver.ApplePlatformEnabler 2.0.5d3

com.apple.driver.X86PlatformShim 5.0.0d8

com.apple.driver.AppleHDA 2.2.5a5

com.apple.driver.AppleMikeyDriver 2.2.5a5

com.apple.driver.AppleUpstreamUserClient 3.5.9

com.apple.driver.AudioAUUC 1.59

com.apple.driver.AppleSMCPDRC 5.0.0d8

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleSMCLMU 2.0.1d2

com.apple.iokit.IOBluetoothSerialManager 4.0.8f17

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.2.3

com.apple.driver.ApplePolicyControl 3.1.33

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleBacklight 170.2.2

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.driver.AppleIntelHD4000Graphics 7.3.2

com.apple.driver.AppleIntelFramebufferCapri 7.3.2

com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17

com.apple.driver.AppleUSBTCButtons 227.6

com.apple.driver.AppleUSBCardReader 3.0.6

com.apple.driver.AppleUSBTCKeyboard 227.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 33

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.1.0

com.apple.driver.AirPort.Brcm4331 561.7.22

com.apple.driver.AppleUSBHub 5.1.0

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleAHCIPort 2.3.1

com.apple.driver.AppleUSBEHCI 5.1.0

com.apple.driver.AppleUSBXHCI 1.1.0

com.apple.driver.AppleACPIButtons 1.5

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.5

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0

com.apple.nke.applicationfirewall 3.2.30

com.apple.security.quarantine 1.4

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 195.0.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.2.5a5

com.apple.iokit.IOSurface 80.0.2

com.apple.iokit.IOSerialFamily 10.0.5

com.apple.driver.AppleHDAController 2.2.5a5

com.apple.iokit.IOHDAFamily 2.2.5a5

com.apple.iokit.IOAudioFamily 1.8.6fc18

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.AppleGraphicsControl 3.1.33

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.X86PlatformPlugin 5.1.1d6

com.apple.driver.AppleSMC 3.1.3d10

com.apple.driver.IOPlatformPluginFamily 5.1.1d6

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17

com.apple.iokit.IOBluetoothFamily 4.0.8f17

com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.1

com.apple.driver.AppleThunderboltDPInAdapter 1.8.5

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5

com.apple.driver.AppleUSBMultitouch 230.5

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.iokit.IOUSBMassStorageClass 3.0.3

com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1

com.apple.driver.AppleUSBMergeNub 5.1.0

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.driver.AppleThunderboltNHI 1.6.0

com.apple.iokit.IOThunderboltFamily 2.0.3

com.apple.iokit.IO80211Family 420.3

com.apple.iokit.IONetworkingFamily 2.1

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOAHCIFamily 2.0.8

com.apple.iokit.IOUSBFamily 5.1.0

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.7.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 177.8

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 331.7

com.apple.iokit.IOStorageFamily 1.7.2

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.5

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

Model: MacBookAir5,2, BootROM MBA51.00EF.B01, 2 processors, Intel Core i5, 1.8 GHz, 4 GB, SMC 2.5f7

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.198.19.22)

Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD TS128E, 121.33 GB

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: ZTE WCDMA HSUSB DEVICE, 0x19d2, 0x2004, 0x1a120000 / 4

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024c, 0x1d182000 / 6

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0x1d183000 / 5

USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 8

Reply

Answer 2

kgfoste

Level 1

0 points

Oct 23, 2012 7:10 PM in response to bewellhappy

I will be watching this thread closely. I purchased a new Mac book Air in August, mine is doing the same thing.

I am very happy with the Air, other than this small inconvenience.

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Answer 3

Java_Gal

Level 1

0 points

Oct 24, 2012 11:40 AM in response to bewellhappy

Mine is doing the same thing, although I accidentally deleted the "error code" to send to Apple and now it just asks me to report the problem with nothing in the field. I haven't a clue why this is. This is my first Mac and not quite comfortable in "playing" around with the settings, etc like I would have been with Microsoft! 😉 Hopefully someone can answer this question!

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Answer 4

bewellhappy Author

Level 1

0 points

Oct 24, 2012 9:07 PM in response to bewellhappy

Sorry to see two others have this problem, I have not found an answer yet. Have just done updates and my machine is just out of warranty. This started afer last update was installed. Am hoping next update will fix as I do not want to pay for apple support for a near new machine purchased March 12. Hope some can help me.

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Answer 5

dalVG

Level 1

0 points

Nov 16, 2013 4:20 PM in response to bewellhappy

Had the same problem with my macbook pro. The issue was with the graphic card chip which is on the main motherboard, so I had to change the whole motherboard. Apple was doing this free of charge for me, if your laptop is less than 3 years old!

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Answer 6

dalVG

Level 1

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Nov 16, 2013 4:21 PM in response to dalVG

Now, no more problems. Before I tried all software resets possible. Reinstall, etc.

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