Mail 6.2 going offline when sleeping and won't reload unless I quit Mail and re-open

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Mail 6.2 going offline when sleeping and won't reload unless I quit Mail and re-open

I t seems no one is able to bother with this issue. It only has those that have not been able to resolve the problem continuing to try and find an answer. Where are all the experts with thousands of points. There have been a few offering suggestions regarding this matter. Is it too difficult?

I suppose we could just go and buy another unit. and hope there aren't the same issues.

As for me i've spent hours searching and are yet to find an answer.

I've rebuild, trashed, re-installed rebooted and tried changing settings to different ports to no avail.

The latest was

User uploaded file

The weird thing is that it will seem okay then at some point on rewaking it will refer to have connection issues ( which as far as I know my wireless router is working well ).

I am not having the sane problems on my iPhone 4s (IOS 6) or my 27' running 10.8.2 ML

Frustrating way to use up time and effort .........!

appreciate any help for this issue.

Thanks

MacBook Air, iOS 6, Mail 6.2 OS X 10.8.2

Posted on Oct 21, 2012 10:28 PM

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Answer 1

Best reply

sberman

Level 10

263,751 points

Oct 21, 2012 10:42 PM in response to leweeg10

Power Nap's capability depends on which MacBook Air you have, whether you've loaded the SMC update, and, most importantly, whether your machine is plugged in during its nap.

Here are the details: http://support.apple.com/kb/HT5394

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Answer 2

leweeg10 Author

Level 1

0 points

Oct 21, 2012 11:17 PM in response to sberman

Thanks for the suggestion Sberman.

The macBook Air is 13" Mid 2012 with mountain lion 10.8.2

Model Name: MacBook Air

Model Identifier: MacBookAir5,2

Processor Name: Intel Core i7

Processor Speed: 2 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 4 MB

Memory: 8 GB

Boot ROM Version: MBA51.00EF.B01

SMC Version (system): 2.5f7

Serial Number (system): C02HX2B3F57J

Hardware UUID: D94D1CFD-2504-5A64-9341-FDE044F5A7B5

Are you suggesting I Dis enable the Power Nap or enable it ?

As it is right now it is enabled and has been since new.

The SMC update : I tried to install it but the unpackaging after downloading said it was not compatible with this system .

cheers i can includde a report from Connection Doctor if that would help?

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Answer 3

sberman

Level 10

263,751 points

Oct 22, 2012 2:16 PM in response to leweeg10

I'm suggesting you keep your Power Nap enabled. I'm also suggesting that if possible, you keep it plugged in and receiving electrical power while sleeping.

If you cannot (or do not) have your MacBook Air plugged in while sleeping, then check System Preferences > Energy Saver, click the "Battery" tab on top, and make sure "Enable Power Nap while on battery power" is checked on that tab.

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Answer 4

leweeg10 Author

Level 1

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Oct 24, 2012 3:18 AM in response to leweeg10

No luck . The settings were as suggested by sberman . Both Energy Saver options enabled.

Will continue to search for resolution to this.

But for now I just Quit mail and reload it. Boring but works.

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Answer 5

ohioszo

Level 1

0 points

Nov 13, 2012 7:22 AM in response to leweeg10

I have just started having this problem with my MacPro Retina laptop, in the last week. Except, with mine, it falls off without sleeping, but, quitting email and then restarting it does clear it up. So, thanks for that! The only program that I have on is MacFamilyTree, and, Safari. If there is someone from Apple who sees this, please advise.

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Answer 6

Mar 3, 2013 12:59 PM in response to leweeg10

I have the same issue, when laptop goes to sleep...

Tried everything but nothing changed..!

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Answer 7

Eric Root

Level 10

684,039 points

Mar 3, 2013 1:40 PM in response to ohioszo

Apple doesn't monitor these discussions. Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

Feedback

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Answer 8

Eric Root

Level 10

684,039 points

Mar 3, 2013 1:42 PM in response to leweeg10

Have to ask the question - are you sure you downloaded the correct SMC update? Try again?

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Answer 9

Mar 3, 2013 2:03 PM in response to Eric Root

Sure I did,

I have a MacBook Pro, (13-inch, Early 2011), running mountain lion 10.8.2,

below is the info:

Model Name: MacBook Pro

Model Identifier: MacBookPro8,1

Processor Name: Intel Core i5

Processor Speed: 2.4 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 3 MB

Memory: 4 GB

Boot ROM Version: MBP81.0047.B27

SMC Version (system): 1.68f99

Serial Number (system): C17HFLSKDV13

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Answer 10

SGALA

Level 1

0 points

Aug 22, 2013 6:05 PM in response to leweeg10

I have had a problem with this for over a year now.... Apple techs have spent hours with me with no success. Engineers also cant find a fix. I have the problem on both Imac and Air. The problem has only existed since installing mountain lion. I have been told that Apple is working on a solution but the tech I was dealing with no longer answers emails.... have sent 2 in the last few months ????

The strange thing is that thunderbird works fine...... A little poor that I cant get Apples own software to work properly!

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Answer 11

ohioszo

Level 1

0 points

Aug 22, 2013 6:48 PM in response to SGALA

I just received an email referencing this discussion. I wish to say that I could not remember this discussion. I do not have any problems with my email on my MacPro Laptop. I cannot say why there is no longer a problem since I cannot remember the problem from Nov. of last year. It simply is no longer happening!

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