8 Replies Latest reply: Oct 25, 2012 10:30 AM by BDAqua
JimDenholm Level 1 (0 points)

On startup my computer is displaying grey screen with apple logo and loading gear. Tried all the spes online and had no success. Amy help would be much appreciated

MacBook, iOS 6
  • BDAqua Level 10 (122,232 points)

    If 10.7.0 or later...


    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.


    Does this work, or are you on an earlier OSX version?


    "Try Disk Utility


    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*

    3. Click the First Aid tab.

    4. Select your Mac OS X volume.

    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."




    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.


    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

  • tobydog47 Level 1 (0 points)

    Hi Jim, I also have been suffering with this problem.....I cured mine by emptying Documents, Movies Folders and removing any recent applications I had installed.


    I hope this helps.

  • Kozyinn Level 1 (15 points)

    Same problem tonight too Jim. I've tried all the optional boot up fixes but I can't get past the grey screen. Seems like there are many who are having this problem too. I would love to hear any other ideas.

  • maritzacalderon Level 1 (0 points)

    CMD+R worked for me, but I'm not sure what to do next because I have a lot of information in my disc and I think that that option is to erase everything, help please!

  • BDAqua Level 10 (122,232 points)

    If the Disk Repaired OK , just reinstall, intead of erse.

  • JimDenholm Level 1 (0 points)

    Thanks for the suggestions. I'm about to start trying them however Elgar iv been on the grey screen for over 8 hours. Does re installing mean I will lose any files?

  • JimDenholm Level 1 (0 points)

    Tried all the steps listed, still staring at grey screen with spinning gear and apple logo. Trip to a genius bar it is. Thanks alot for suggestions

  • BDAqua Level 10 (122,232 points)

    Reinstall should just replace the System files, not your files.