14 Replies Latest reply: Jan 26, 2015 7:55 PM by shri2626
GurR338 Level 1 Level 1 (0 points)

I have recently bough a pair of Beats by Dre wireless headphones.

 

They connect fine to my iPad, iPhone, Mac mini & MBP for music purposes.

 

My problem is with watching videos or films. The sound is out of lip sync with the video.

 

Is this an issue with Bluetooth headphones in general or is this specific to the Beats.

 

Does anyone else have this issue and if so do you have a fix.

  • TimeCapsule Level 1 Level 1 (0 points)

    I have the exact same problem.. It is very frustrating and I have tried to find a solution to no avail... Please post here if you find something.

  • vandammages Level 1 Level 1 (0 points)

    I have the exact same issue,

     

    MAc Book Pro Retina and Iphone 4s.

     

    video out of sync.

     

    find a fix yet?

  • GurR338 Level 1 Level 1 (0 points)

    Sorry got no further with this, emailed beats direct and have had no reply. Now use the cable for video, which sort of defeats the point of wireless headphones...

  • dereklad Level 1 Level 1 (0 points)

    Hi gur ive got exactley the same problem with my iphone 5 +a sony mw600 bluetooth with earbuds..music plays fine it answers calls,but when video is involved downloaded video or youtube watching there is an out of sync between video and audio..to watch video i have to revert to my wire earpods..

    So annoying there is a bluetooth problem here and i thought this being an apple support forum "apple" might actually answer this for us hmmmm

  • SwissMa Level 1 Level 1 (0 points)

    I have the same frustration... The only partial solution I have found is to go back into your settings and reboot your Bluetooth connection...it should resynchronize the sound, though only slightly and only temporarily. 

  • dereklad Level 1 Level 1 (0 points)

    Can apple comment on this problem

  • dereklad Level 1 Level 1 (0 points)

    I can confirm that ios7 has solved this problem..

  • alvin190577 Level 1 Level 1 (0 points)

    I bought a pair of beats wireless today and on both my iPad 2 and iPhone 5 running ios7.02 I'm finding the sync issue is still happening. I'm disappointed as I use the headphones mainly to watch movies and the sync issue is very annoying. Does anyone have any tips or solutions to fix this? I've tested this on VLC and AV Player and both are out of sync. Help please!!

  • Leighinibiza Level 1 Level 1 (0 points)

    Did anyone find a fix or get any joy with this? I have just bought a pair of Beats wireless and I am having the same audio/visual sync issue with my iPad Air. Frustrating watching anything, using the cable supplied but defeats the object of buying wireless.

  • Captain W Level 1 Level 1 (0 points)

    Exactly the same. iPhone 5, iOS 7.1.2. Just bought the brand new released PowerBeats2 wireless earbud, all the Audio / Video delay issue persist on my Macbook, iPhone and iPad. No matter local stored content or streaming content. Basically useless...

  • v4111 Level 1 Level 1 (0 points)

    The audio sync issue everyone above described is a shortcoming of audio via Bluetooth. Typically the delay is about 500ms-1000ms. You're only noticing it when video is involved but any time you pipe audio via Bluetooth there will be a delay. For example, you may notice a slight delay when you press play in Spotify.

     

    THe only way you can get around this is by either using your aux cable or by implementing video delay. Video delay will allow you to delay the video to match the audio. This feature depends on your player. VLC does have a video delay setting.

     

    Hope that helps.

  • pjisonline Level 1 Level 1 (0 points)

    Hello there. I have exactly the same problem. I have the Powerbeats Wireless recently and I noticed the audio delay when playing video on my iPad. But, I also own a Philips SHB9100 bluetooth headphones and they don't cause any audio delay on movies, so it's not a bluetooth thing. Though I'm sure bluetooth is the cause of the issue, but I think it's a driver or Bluetooth version problem. I was hoping that there was an update on this.

  • BadPacket Level 1 Level 1 (0 points)

    I don't have a solution for the problem, but I also have been annoyed by it ever since I bought them - and have spent much more time thinking about why it might be happening than I would like.  This is all I've come up with:

     

    It can't solely be due to the fact that they're wireless because it doesn't happen when you answer a phone call.  It also can't solely be due to the ANC (automatic noise canceling) because it doesn't happen when you plug in the wire and the ANC is still enabled.  So my guess is that it has to do with decoding the high-bitrate wireless audio stream that is in use when you play music or a video.  I assume that when you answer a phone call, the audio is not using that same high bitrate, so that's why the problem goes away in that case.

     

    I have various other bluetooth earbuds/headphones that don't exhibit this problem at all, but none of those have ANC so it's not a direct comparison.

  • shri2626 Level 1 Level 1 (0 points)

    i dont know whether the problem here is with the beats or the apple device but i just exchanged the beats for a bose wireless headphones and that problem disappeared. the problem is when apple device is connected to few bluetooth brands. sometimes it happens with my car also so i just started using Bose.

     

    hope this was helpful.